thread Re: e-gfit card lower than appointment price in Appointments & Bookings

e-gfit card lower than appointment price

johnson_1320 — Mon, 22 Sep 2025 13:49:37 GMT

Why can it not just subtract from the total appointment if it doesn't match the total price?

If someone has a misc amount left on the card it will never work.

Re: e-gfit card lower than appointment price

TheRealChipA — Wed, 11 Dec 2024 21:24:52 GMT

Hey there @johnson_1320. I’m sorry, but I can’t figure out your question here. Are you saying that when you try to apply a gift card to a transaction, it doesn’t apply whatever balance is left and then allow you to finish paying with another payment method? Also, can you explain what you mean by “misc. amount?” That’s not a term I am familiar with at all.

Re: e-gfit card lower than appointment price

johnson_1320 — Wed, 11 Dec 2024 22:47:02 GMT

In appointments you can’t apply a egift card on my square online website that is lower than the value of the appointment total.

You can for if it is an item but not an service.

Misc = Miscellaneous

If my total is 60 and I 7.50 left on an e-gift card I can’t apply it to the total to net it down to 52.50, as an example.

Re: e-gfit card lower than appointment price

TheRealChipA — Wed, 11 Dec 2024 23:02:44 GMT

@johnson_1320. Ah. I did not realize this was about applying gift cards in an online transaction. I missed that in your original post. My bad. Otherwise, I know the abbreviation meant miscellaneous. I just did not know what you meant by a miscellaneous amount. I think I understand what you meant, now.

Anyway, this sounds like it could be a bug in the online store/booking site. I’m going to tag a few Square moderators to follow up with the Square Online team. Since you can apply gift cards of any balance everywhere else, it seems that it should work online as well. The fact it doesn’t for services but DOES for items doesn’t seem right.

@_Violet @MayaP @RobynR @KatieSQ

Re: e-gfit card lower than appointment price

johnson_1320 — Wed, 11 Dec 2024 22:58:06 GMT

I even purchased my own card for my business to test. If the total covers it then it works, below it doesn’t accept. I tried testing a few things.

I would be excited if it gets an update. I’m postponing my e-gift Christmas push because of this issue.

I'm going to get a screen shot to share.

Re: e-gfit card lower than appointment price

johnson_1320 — Wed, 11 Dec 2024 23:40:20 GMT

Historically what are timelines when things like this are addressed? If it’s simple, could it be a quick response?

Re: e-gfit card lower than appointment price

TheRealChipA — Wed, 11 Dec 2024 23:57:09 GMT

Not as quick as you’d like. It could take a while to track down the issue if indeed it is a bug. If it is a design flaw, that fix will take a while.

Though I don’t think it likely, if you can tell me what you are trying to accomplish with your “push” I might be able to suggest a temporary quick workaround. But it would NOT involve gift cards, most likely.

Re: e-gfit card lower than appointment price

johnson_1320 — Fri, 13 Dec 2024 01:56:51 GMT

I’m trying to let people who have cards use them. They can’t use them below value right now unless I lower my prices.

It would be great to actually talk to someone.

I raised my e-gift prices to match the values of my appointments for the moment to match any taxes.

- it would be nice if I could add value to their fees for free but I don’t see where I can load additional value

- I tried adding a discount but you can’t add a discount to an appointment either which is just as bad as the current bug we are discussing..

- I could remove tax from my appointment to ease it on the customer but then I have to pay for it until the fix is in

Re: e-gfit card lower than appointment price

TheRealChipA — Fri, 13 Dec 2024 13:20:35 GMT

That all makes perfect sense. Hopefully a moderator can enlighten us as to why you can’t apply discounts as partial payments for appointments online, like you can with products. It seems like a very odd oversight, which is why I suspect it could be a but. All we can do now is wait.

@_Violet @MayaP @RobynR @KatieSQ

Re: e-gfit card lower than appointment price

johnson_1320 — Fri, 13 Dec 2024 13:57:34 GMT

Id like to be able to make a Christmas push for e-gift cards and unfortunately cant with the way the are. It would be nice to at least know when they receive a message and hear their feedback on potential timeline.

Re: e-gfit card lower than appointment price

TheRealChipA — Fri, 13 Dec 2024 14:15:17 GMT

@johnson_1320 I should probably go ahead and throw a little water on this fire. I would NOT recommend hoping for a quick turnaround on this. Even if it is determined that it is a bug that needs squashing, I can speak from my former-life experience as a software engineer and say that it would be on an order of weeks, if not a month or two, to identify, code, test and then propagate a fix to all of Square’s worldwide servers. Because even little changes can result in unexpected results in other places, this process is rarely rushed or hurried.

Anyway, I’d rather not set you up for disappointment here. If you want to do a push, you’d be better off looking in the Square App Marketplace for gift card vendors that integrate their offerings with our Square accounts. Then you aren’t worrying about how long Square might take to do this right. I realize that might result in a little pain if you decide in the future to transition to Square e-gift cards. But, at least, it is accepting what is probably reality.

Re: e-gfit card lower than appointment price

johnson_1320 — Wed, 18 Dec 2024 21:37:46 GMT

Just a way to know it’s being handled would be great. Even a small update.

calling their customer service team and they say it will be added to a list seems poor.

its a free service to a point but we are active and pay the fees for transactions and they should get us somewhere in line for help.