thread Can’t Add “Book Now” Button To Instagram, says “Admin Permission Require” in Appointments & Bookings

Can’t Add “Book Now” Button To Instagram, says “Admin Permission Require”

Autumn_Ivy — Mon, 22 Sep 2025 14:27:12 GMT

No matter what I try I cannot get my “Book Now” button on my business instagram page. It was there, then it wasn’t and it won’t let me re-add it. The infuriating part is I can’t tell if it’s an issue on squares end or instagram. Or if I am doing something wrong or if the system is broken and I’m wasting hours of my time hopelessly trying to figure it out.

Things I’ve tried:

-Making sure instagram is updated.

-Making sure phone is updated.

-Making sure I’m an admin on my square dashboard (I’m the owner)

-Adding myself as an employee and giving myself admin permisssion, and using this to login to square appointments from instagram

-In Facebook business manager, ensuring that square appointments is listed as a user and given full permissions (idk how it got on there as a user, but it was there. I may have added it awhile ago or it might automatically do that when used)

-In Facebook business manager, ensuring that I am an admin and have full permissions

-In Facebook business manager, making my other business page a partner with my main business page in case if they share the add account, and then linking both ad accounts with both business pages.

-Deleting the other ad account for the business instagram page that I no longer use (I suspect that it may be linked to that ad account because it says I need permission from Ivy Piercing when my current page is Ivy Noir Piercing??) but it says it takes 3 days to delete it.

Nothing has worked. I’m at my wits end with it. Please help :’(

Re: Can’t Add “Book Now” Button To Instagram, says “Admin Permission Require”

HC_Charlie — Thu, 24 Mar 2022 18:49:32 GMT

Hello @Autumn_Ivy I'm sorry you're having trouble with this. I do not personally use this feature, but I did find this help article about using Bookings with Instagram. Maybe something in here may help?

Re: Can’t Add “Book Now” Button To Instagram, says “Admin Permission Require”

_Violet — Thu, 24 Mar 2022 19:06:16 GMT

Hi there @Autumn_Ivy, thank you for reaching out and bringing this to our attention.

Sorry to hear of your frustrating experience in trying to get this set up on your Instagram 😞 Was the Support Article that @HC_Charlie kindly shared able to help you resolve this issue?

If not, I would recommend reaching out to our Appointments Support Team. Here on the Seller Community, we're unable to view your Square account but our Support Team would be able to look this over with you. They can also make suggestions on what you may need to edit in your setup to get this accomplished.

When you have a moment, please feel free to reach out to Support here. Please do let me know if you happen to run into any issues when contacting Support. Thank you!

Re: Can’t Add “Book Now” Button To Instagram, says “Admin Permission Require”

Autumn_Ivy — Thu, 24 Mar 2022 19:12:53 GMT

Yes, I followed those steps. I have a business Instagram profile. I go to edit profile > action button > book now > appointments with square > login > select location > confirm business Instagram profile I would like to link > it starts syncing > pops up saying “admin permission required”

Re: Can’t Add “Book Now” Button To Instagram, says “Admin Permission Require”

_Violet — Sat, 26 Mar 2022 19:56:19 GMT

Hey there again, @Autumn_Ivy - Sorry to hear that didn't resolve this issue for you.

Let's get you in touch with our Support Team since we aren't able to take a look at your account with you here.

You can view the contact methods for Support here ✨

Please do let me know if you happen to run into any issues when contacting Support. Thank you!