https://community.squareup.com/t5/Appointments-Bookings/Square-Messaging-Service-Sends-Individual-Conversations-to-ALL/m-p/755316#M3912 <DIV><DIV><SPAN>Every time a message&nbsp;is sent or received&nbsp;to individuals&nbsp;that&nbsp;</SPAN><I>same</I><SPAN>&nbsp;message is sent to my ENTIRE staff. This includes messages that I send to clients. This also enables my employees&nbsp;to jump into the conversation&nbsp;</SPAN><I>I&nbsp;</I><SPAN>am personally having with a client. This is a very strange feature of this service. It's similar&nbsp;to you emailing a client and all conversations&nbsp;are sent to your entire company.&nbsp;</SPAN></DIV></DIV><DIV>&nbsp;</DIV><DIV>As the owner, I should be able to view the conversations&nbsp;through Square if I need to but it's very odd that all of my staff&nbsp;are texted the conversation and they can jump into the conversation. To add, my employees&nbsp;are getting a tremendous and unnecessary&nbsp;amount of texts throughout the day regardless if the message&nbsp;has anything to do with them.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Multiple calls to customer service has left the issue unresolved.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV> Mon, 22 Sep 2025 13:52:10 GMT TammyR 2025-09-22T13:52:10Z https://community.squareup.com/t5/Appointments-Bookings/Square-Messaging-Service-Sends-Individual-Conversations-to-ALL/m-p/755316#M3912 <DIV><DIV><SPAN>Every time a message&nbsp;is sent or received&nbsp;to individuals&nbsp;that&nbsp;</SPAN><I>same</I><SPAN>&nbsp;message is sent to my ENTIRE staff. This includes messages that I send to clients. This also enables my employees&nbsp;to jump into the conversation&nbsp;</SPAN><I>I&nbsp;</I><SPAN>am personally having with a client. This is a very strange feature of this service. It's similar&nbsp;to you emailing a client and all conversations&nbsp;are sent to your entire company.&nbsp;</SPAN></DIV></DIV><DIV>&nbsp;</DIV><DIV>As the owner, I should be able to view the conversations&nbsp;through Square if I need to but it's very odd that all of my staff&nbsp;are texted the conversation and they can jump into the conversation. To add, my employees&nbsp;are getting a tremendous and unnecessary&nbsp;amount of texts throughout the day regardless if the message&nbsp;has anything to do with them.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Multiple calls to customer service has left the issue unresolved.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV> Mon, 22 Sep 2025 13:52:10 GMT https://community.squareup.com/t5/Appointments-Bookings/Square-Messaging-Service-Sends-Individual-Conversations-to-ALL/m-p/755316#M3912 TammyR 2025-09-22T13:52:10Z