Time zone problem - do clients see what I see?

nbbro — Mon, 22 Sep 2025 13:53:40 GMT

As owner, I set up three or four events to begin using Square. It's really a test to check that it all works. Unfortunately the time zone I set up for the business does not seem to have a bearing on the time zone listed for appointments. Do clients see the same problem as I see? When clients set up appointments will their local time zone affect the appointment? We are talking about people in at least 3 different US zones.

Is there a difference between me making appointments and clients making them when it comes to the correct time zone?

Re: Time zone problem - do clients see what I see?

BernadetteA — Sat, 07 Sep 2024 02:44:25 GMT

Hi there, @nbbro

When customers book an appointment through your online booking site, you can allow customers to choose their time zone – or lock the booking time zone to match your business time zone.

Set up time zone display on your online booking site

You can manage the time zone your customers see when booking an appointment via your online booking site. To do so:

Navigate to the Appointments section of your online Square Dashboard.
Choose your preferred selection under Settings > Calendar & Booking:
- Let customers choose a timezone – your online booking site and all notifications to customers will be in the timezone the customer chooses at booking.
- Lock the booking timezone – your online booking site and all notifications to customers will be in your business location‘s timezone.
Click Save to see these changes reflected on your online booking site.

For more information, check out this help article.

Hope this helps you out! 😊

thread Time zone problem - do clients see what I see? in Appointments & Bookings

Time zone problem - do clients see what I see?

Re: Time zone problem - do clients see what I see?