https://community.squareup.com/t5/Appointments-Bookings/Appointment-text-notifications-not-sending/m-p/744736#M3648 <P style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/682836">@PilatesAndMoreK</a>, thanks for posting on the Community.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I'm sorry to hear you're having difficulties with your email and texts notifications. Is this happening with certain phone operators and email providers only, or all of them ?&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">There are a couple of troubleshooting steps you can try if your customers are not receiving their notifications, outlined in <A href="https://squareup.com/help/us/en/article/6729-customer-confirmations-with-square-appointments#:~:text=Troubleshoot%20Appointments%20Communications" target="_blank" rel="noopener">this support article</A>.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Can you go through them and let me know if this fixes the issue ?</P> Thu, 08 Aug 2024 11:35:28 GMT Lou8 2024-08-08T11:35:28Z https://community.squareup.com/t5/Appointments-Bookings/Appointment-text-notifications-not-sending/m-p/744304#M3634 <P>I have text and email notifications turned on for all clients to receive a reminder 24 hours before their appointment, but they are not receiving the texts and sometimes not receiving the emails. Any suggestions?&nbsp;</P> Mon, 22 Sep 2025 13:55:00 GMT https://community.squareup.com/t5/Appointments-Bookings/Appointment-text-notifications-not-sending/m-p/744304#M3634 PilatesAndMoreK 2025-09-22T13:55:00Z https://community.squareup.com/t5/Appointments-Bookings/Appointment-text-notifications-not-sending/m-p/744736#M3648 <P style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/682836">@PilatesAndMoreK</a>, thanks for posting on the Community.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I'm sorry to hear you're having difficulties with your email and texts notifications. Is this happening with certain phone operators and email providers only, or all of them ?&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">There are a couple of troubleshooting steps you can try if your customers are not receiving their notifications, outlined in <A href="https://squareup.com/help/us/en/article/6729-customer-confirmations-with-square-appointments#:~:text=Troubleshoot%20Appointments%20Communications" target="_blank" rel="noopener">this support article</A>.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Can you go through them and let me know if this fixes the issue ?</P> Thu, 08 Aug 2024 11:35:28 GMT https://community.squareup.com/t5/Appointments-Bookings/Appointment-text-notifications-not-sending/m-p/744736#M3648 Lou8 2024-08-08T11:35:28Z https://community.squareup.com/t5/Appointments-Bookings/Appointment-text-notifications-not-sending/m-p/746646#M3706 <P>Thank you for sending that! I have gone through all of these steps; it seems that there is one client who is not receiving notifications, though she used to receive them without issue. I am suspecting that it's an issue on her end that wasn't resolved by adding the number to her contacts. Any other suggestions? Thanks!</P> Sun, 18 Aug 2024 17:49:50 GMT https://community.squareup.com/t5/Appointments-Bookings/Appointment-text-notifications-not-sending/m-p/746646#M3706 PilatesAndMoreK 2024-08-18T17:49:50Z