thread Re: commission issue in Appointments & Bookings

commission issue

ptownmassage — Mon, 22 Sep 2025 13:57:32 GMT

An appointment was processed incorrectly and the front desk refunded the charge. A new appointment was created and the charge was processed correctly. Upon doing payroll, I discovered that the therapist is receiving a commission for the deleted/refunded appointment.
Is there a fix ? Can we be processing this kind of situation differently?
I'm currently forced to manually input the amounts to process payroll.

Re: commission issue

RobynR — Thu, 20 Jun 2024 17:21:14 GMT

Hey @ptownmassage,

Thanks for reaching out to the Community.

The system is working as intended: I understand this can be time-consuming, but when you refund a transaction for any reason, the earned commission remains unchanged. You will need to manually adjust commission amounts for refunded sales.

You can learn more here.

I recommend sharing this suggestion in our Ideate Room. Our Product Team monitors this forum and continually improves our products based on feedback like this.

Re: commission issue

ptownmassage — Sun, 28 Jul 2024 20:37:18 GMT

The system is working as intended? What system? The code writers have taken this issue into consideration?

There is no sale. How can there be a commission? The sale is zero and the commission is zero and yet both are being attributed to net sales and commissions. It's a serious flaw.