thread Re: Unused egift card refund. Will I lose money on processing fees? in Appointments & Bookings

Unused egift card refund. Will I lose money on processing fees?

TIFy — Mon, 22 Sep 2025 13:58:36 GMT

Apparently, a husband bought egift card for Mother’s Day but they live in Ohio (not Texas where I am). Wife wants refund on egift card. If I refund them the money through square and issue full refund, will I lose money on the processing and fees charged or does square deduct those fees when refunding to them?

Re: Unused egift card refund. Will I lose money on processing fees?

VanKalkerFarms — Mon, 03 Jun 2024 22:24:13 GMT

Unfortunately you will lose the processing fees. Square no longer gives those back as the processing fees are still applied to Square by the upstream processors.

Re: Unused egift card refund. Will I lose money on processing fees?

TIFy — Tue, 04 Jun 2024 15:57:05 GMT

So in order to not lose money I should do partial refund and deduct the fees I’m not going to get back? Are there refund fees as well?

Re: Unused egift card refund. Will I lose money on processing fees?

VanKalkerFarms — Tue, 04 Jun 2024 19:29:20 GMT

If you want to short the customer on the refund you can, but I would imagine that might cause them to then file a chargeback for what you didn't return to them and chargebacks are not good to have. Sure it sucks but is it worth all the hassle for a few dollars. even if this was a $100 gift card you're talking $6 for an error the customer had trying to buy a gift card.