thread Re: Unable to message clients through appointments app in Appointments & Bookings

Unable to message clients through appointments app

Ganesha828 — Mon, 22 Sep 2025 14:29:05 GMT

Just recently, the message feature on the Square Appointments stopped working. I used to use that frequently to message my customers, but now the button doesn't work anymore and does nothing when I click on it. Any advice on how to remedy this?

Thanks in advance!

Re: Unable to message clients through appointments app

JJ_ — Sat, 26 Feb 2022 22:53:49 GMT

This sounds like a good question for our Appointments team, @Ganesha828

They can take a look at your account with you to help a shine light here, as they are able look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: Unable to message clients through appointments app

Ganesha828 — Sat, 26 Feb 2022 23:20:22 GMT

Thank you so much JJ! Just emailed them.