thread Re: What’s the difference between confirmation text and text reminder in Appointments & Bookings

What’s the difference between confirmation text and text reminder

Marialipski — Mon, 22 Sep 2025 14:33:38 GMT

What is the difference between text confirmation and text reminder?why should I have both turned on?

Re: What’s the difference between confirmation text and text reminder

Kassi_ — Thu, 23 Apr 2020 21:32:20 GMT

Getting a text confirmation sends the customer the information for the appointment they made.

A text reminder sends another message to the customer before the appointment. You can set it from 1 hour to 3 days beforehand. All of those options are found in your Communications section of the Appointments tab.

Re: What’s the difference between confirmation text and text reminder

npham1110 — Tue, 19 May 2020 07:44:09 GMT

@Kassi_ hi Kassi - can this feature be used for restaurant pick up text reminder orders? Or is it only used for businesses that have appointments only? Thank you!

Re: What’s the difference between confirmation text and text reminder

Kassi_ — Wed, 20 May 2020 14:50:23 GMT

@npham1110 -

Currently, this one in particular is just with the Appointments app.

Thank you!

Text confirmations

nbuican — Fri, 22 May 2020 20:23:29 GMT

How can I add text to appointment reminders and confirmations via text? I've done it for emails, but can't seem to do it for the texts.

Re: Text confirmations

Kassi_ — Sun, 24 May 2020 19:00:46 GMT

Hello there, @nbuican -

I moved your post to a thread with information on text message confirmations.

Check out my earlier post.

Thank you!

Re: What’s the difference between confirmation text and text reminder

jeffshafer12 — Mon, 29 Mar 2021 18:14:02 GMT

Can I get the texts people respond with when they confirm or get a reminder

Re: What’s the difference between confirmation text and text reminder

isabelle — Wed, 31 Mar 2021 01:03:46 GMT

Hey @jeffshafer12!

Are you referring to receiving a text message as the business owner for a reminder? Let me know! 👩🏼‍💻

Re: What’s the difference between confirmation text and text reminder

jeffshafer12 — Wed, 31 Mar 2021 14:02:26 GMT

no. I had a customer say to me they replied to my appointment reminder with some info on the job, but I didn't know they replied anything. Is there a way those messages can get forwarded to me. Hopefully that makes more sense.

Re: What’s the difference between confirmation text and text reminder

isabelle — Wed, 31 Mar 2021 14:29:08 GMT

I see @jeffshafer12! You should be receiving emails from donotreply@squareappointments.com when your clients/customers reply to you via text.

Re: What’s the difference between confirmation text and text reminder

jeffshafer12 — Wed, 31 Mar 2021 14:50:13 GMT

I don't get the emails. I checked the junk folder and everything. Do you know if there is a setting I might have changed for that?

Re: What’s the difference between confirmation text and text reminder

ashc — Thu, 01 Apr 2021 11:57:43 GMT

@jeffshafer12,

I'd check Communications in your Appointments settings on the Dashboard to make sure they're enabled there!

Re: What’s the difference between confirmation text and text reminder

jeffshafer12 — Thu, 01 Apr 2021 21:35:06 GMT

thank you I think i got it

Re: What’s the difference between confirmation text and text reminder

Scissorbella — Wed, 28 Jul 2021 06:46:24 GMT

I am wanting to disable the text back feature on Square appointment reminders and confirmations (so it says "this number does not allow messages, please text/ call our main number XXX-XXXX" . We wish for all communicating to be directed to our main salon phone number.

This is causing much confusion on where clients should be communicating about appointments booked especially when reception staff is answering off-site!

Re: What’s the difference between confirmation text and text reminder

AshleyK — Wed, 28 Jul 2021 17:37:14 GMT

@Scissorbella Thanks for reaching out! It looks like you fix this within your communication settings for Appointments by toggling off the text back feature.

Let me know if you still have any trouble and we can keep looking.

Re: What’s the difference between confirmation text and text reminder

drrfoster — Wed, 24 May 2023 17:50:25 GMT

Why can't I edit my Text Confirmation? ALL the texts are telling clients I will call them and I have repeated locations telling them they MUST call me. NO ONE can fix this??? Why can't we edit text confirmations????

Re: What’s the difference between confirmation text and text reminder

JJ_ — Fri, 26 May 2023 17:23:18 GMT

Hello @drrfoster and welcome back to the Seller Community.

At this time, the Square Messages Product Team is working hard on bringing the ability to edit text messages automated by Square. This is currently considered a Feature Request. Thanks for sharing your interest and stay tuned for updates.