https://community.squareup.com/t5/Appointments-Bookings/Customers-recieving-2-different-appointment-times/m-p/724316#M2795 <P>Hello,</P><P>&nbsp;</P><P>I've had an issue 3 times recently where on separate occasions a customer has received their appointment notification with 2 different times, these customer had an email or text message with 2 different times stated in them, what's the cause of this? i know it isn't the customer as I have seen the message of 1 customer and a colleague has seen them for the other 2.</P><P>&nbsp;</P><P>I've checked their details on the customer directory to make sure its not a time difference thing and its not, so what is causing this?</P><P>&nbsp;</P><P>TIA</P> Mon, 22 Sep 2025 13:59:44 GMT wrasse22 2025-09-22T13:59:44Z https://community.squareup.com/t5/Appointments-Bookings/Customers-recieving-2-different-appointment-times/m-p/724316#M2795 <P>Hello,</P><P>&nbsp;</P><P>I've had an issue 3 times recently where on separate occasions a customer has received their appointment notification with 2 different times, these customer had an email or text message with 2 different times stated in them, what's the cause of this? i know it isn't the customer as I have seen the message of 1 customer and a colleague has seen them for the other 2.</P><P>&nbsp;</P><P>I've checked their details on the customer directory to make sure its not a time difference thing and its not, so what is causing this?</P><P>&nbsp;</P><P>TIA</P> Mon, 22 Sep 2025 13:59:44 GMT https://community.squareup.com/t5/Appointments-Bookings/Customers-recieving-2-different-appointment-times/m-p/724316#M2795 wrasse22 2025-09-22T13:59:44Z https://community.squareup.com/t5/Appointments-Bookings/Customers-recieving-2-different-appointment-times/m-p/724819#M2803 <P dir="auto" style="margin: 0;">Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/653031">@wrasse22</a>,</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm trouble has brought you to the Community.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Could you kindly share screenshots of the emails or text messages at two different times? Just ensure that no sensitive information is visible as the Seller Community is a public forum.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> Wed, 01 May 2024 12:39:17 GMT https://community.squareup.com/t5/Appointments-Bookings/Customers-recieving-2-different-appointment-times/m-p/724819#M2803 RobynR 2024-05-01T12:39:17Z