https://community.squareup.com/t5/Appointments-Bookings/appointment-notifications/m-p/339545#M240 <P>is there a way to customize the message that clients receive when an appointment is booked?</P> Mon, 22 Sep 2025 14:29:58 GMT nailinbaker 2025-09-22T14:29:58Z https://community.squareup.com/t5/Appointments-Bookings/appointment-notifications/m-p/339545#M240 <P>is there a way to customize the message that clients receive when an appointment is booked?</P> Mon, 22 Sep 2025 14:29:58 GMT https://community.squareup.com/t5/Appointments-Bookings/appointment-notifications/m-p/339545#M240 nailinbaker 2025-09-22T14:29:58Z https://community.squareup.com/t5/Appointments-Bookings/appointment-notifications/m-p/341248#M266 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/424537">@nailinbaker</a>,</P><P>&nbsp;</P><P>Unfortunately Square doesn't allow editing of the SMS notifications, but you can definitely edit email templates (many of which are also sent at the same time as SMS).</P><P>&nbsp;</P><P>Using a computer, login to your dashboard, go to Appointments &gt; Settings &gt; Communications. Down the bottom of this page under the different settings is where you can edit the templates Square is using for emails sent to your customers.</P><P>&nbsp;</P><P>My recommendation is making sure whatever you do, make your words snappy and clear so it's really easy for customers to get the key points from a quick open (we have used this to overcome a few late arrivals where they didn't read our earlier info about parking etc).</P><P>&nbsp;</P><P>Hope that helps!</P> Sat, 12 Feb 2022 21:28:42 GMT https://community.squareup.com/t5/Appointments-Bookings/appointment-notifications/m-p/341248#M266 tomven 2022-02-12T21:28:42Z