thread Re: Card on file in Appointments & Bookings

Card on file

Cmtmelissa209 — Mon, 22 Sep 2025 14:03:18 GMT

I’m new here and trying to figure out if this system will work for me. Am I able to require a client to save their card on file when they book online?

Re: Card on file

JK_Fiber_Art — Mon, 05 Feb 2024 18:47:14 GMT

Hello Cmtmelissa209,

Because "you must have written authorization from your customer to save their payment card", I don't believe there's an option or feature to make it a requirement. Perhaps some other Community members have some thoughts.

Re: Card on file

Cmtmelissa209 — Mon, 05 Feb 2024 20:22:10 GMT

Just found what I was looking for, there is an option that says “Hold card for no show protection” but they have to input the card each time

Re: Card on file

daydreamer11 — Tue, 06 Feb 2024 00:00:14 GMT

Evidently they changed things and now you have to print a file, get it signed and re-digitize it back to the account. In my book, that is not functional. But you might be glad that it isn't functional yet because *look out for their rates!* They will charge you 3.5% + $15 dollars or 2.9 + $30 per transaction for this feature!!!!!!! Not even joking. Lawsuit anyone?