thread Re: Remove or modify specific message on no-show email notification in Appointments & Bookings

Remove or modify specific message on no-show email notification

tml88 — Mon, 22 Sep 2025 14:03:37 GMT

When a customer decided to not show up to their scheduled appointment and I marked it as a no-shoe., I would prefer the language on the notification email not to say "we hope to see you soon, please book an appointment"

There can be any reason why a customer not showing up. Whatever it maybe, I would rather not "begging" them to book another appt. Give us an option to change this specific message in the email notification or eliminate it please. Thank you.

Re: Remove or modify specific message on no-show email notification

TheRealChipA — Sat, 27 Jan 2024 13:43:39 GMT

Hi @tml88. You can change the text of various Appointments communications by going to your dashboard > Customers > Appointments > Settings > Communications.

At the bottom, you’ll see the “Client marked as no-show” communication. Click on it and you can change the email notice. Also, if you are a paid subscriber then you can change the text of the SMS notice, too.