thread Re: Getting error message when charging no-show fee in Appointments & Bookings

Getting error message when charging no-show fee

RedsNailArt — Mon, 22 Sep 2025 14:04:39 GMT

I pay the monthly service to have no-show protection.

Since August of 2023 I have not been able to process not one no-show or late cancellation fee.

This happens with any person I've tried to charge the fee to. I specifically pay the monthly fee for this protection, why am I not being "protected'?

I've called numerous times and have been told it's in Beta testing. I shouldn't be paying a monthly fee for testing, especially if it doesn't work.

I've battled with keeping your company for the last 6 months but today was my final straw, I will be switching platforms solely based off of not being able to charge a fee which I'm paying for.

Re: Getting error message when charging no-show fee

Ellie_ — Mon, 08 Jan 2024 16:27:26 GMT

Hi there, @RedsNailArt,

We are sorry to hear about the experience you have had with Square Plus and receiving that error message. We would like to look into this for you, do you have a case number that we can reference?

Re: Getting error message when charging no-show fee

Mvvv — Thu, 11 Apr 2024 01:52:40 GMT

I’m getting similar message for same thing