thread Re: New category not showing in appointments online booking flow in Appointments & Bookings

New category not showing in appointments online booking flow

Magancs — Mon, 22 Sep 2025 14:04:51 GMT

I've added a new category and it's not showing on my appointments booking site. I've tried adding and deleting multiple times but its still not showing up for clients to book under. I see it added on my end though. This category is labeled "Brides" and has no other parent category.

https://squareup.com/appointments/book/29f2e07c-c89c-4eb2-9f7a-2e7e6780873f/K2P3GBEWS6WNB/services

Re: New category not showing in appointments online booking flow

Arie — Thu, 04 Jan 2024 00:39:32 GMT

Hi @Magancs,

Have you had a chance to edit your dispay categories via the Appointments dashboard? Once you've added a new category, it won't automatically be displayed publically until you've gone through these steps:

1. From your Square Appointments dashboard, go to Online Booking > Channels.

2. Under Enable online booking, select Manage > Manage service and category order.

3. Toggle on Display categories online. If you have multiple locations, select ‘...’ > Manage service and category next to the location’s booking site you want to edit.

4, Drag and drop categories to change the order in which they’re displayed. Do the same with services to change the order in which they’re displayed under a category.

5. Select Save.

Please let us know how you go!

Re: New category not showing in appointments online booking flow

Magancs — Thu, 04 Jan 2024 15:30:23 GMT

Yes I’ve gone there but the category isn’t even showing up under there. Any other suggestions?

Re: New category not showing in appointments online booking flow

frances_a — Thu, 04 Jan 2024 22:20:07 GMT

Hey @Magancs !

Jumping in for my colleagues here.

I would recommend reaching out to our direct support team on this one.

We are unable to access your account details here in the Community, but our support team can take a look and help guide you.

Thank you ✨

Re: New category not showing in appointments online booking flow

amourapdx — Mon, 10 Jun 2024 00:09:57 GMT

I am also having this issue suddenly! It was fine before. How can I fix it so the catergories show up? I did what was recommended already.

Re: New category not showing in appointments online booking flow

ashandyewllc — Mon, 10 Jun 2024 17:37:28 GMT

I can’t find this either, it’s super frustrating

Re: New category not showing in appointments online booking flow

amourapdx — Mon, 10 Jun 2024 18:17:30 GMT

I am so frustrated. I am considering switching to Gloss Genius