thread Re: client confirmation change in Appointments & Bookings

client confirmation change

nailinbaker — Mon, 22 Sep 2025 14:30:19 GMT

I am trying to change it within a clients profile. Originally they didnt want texts and now they do for their appointments but their profile isnt giving me the option to change it. Where do iI change it?

Re: client confirmation change

JessPoynter — Mon, 31 Jan 2022 00:44:23 GMT

First go to your Appointments settings to make sure you can see it in their profile

Dashboard —> Customers —> Settings —> Configure Profiles

Under the “Visible Fields” section, the ‘Appointment Notification’ toggle should be ‘on’ in blue

From there, check the client’s profile

When you click on their name from the directory —> Edit

Scroll down and you should see a drop down menu for the notification options:

email and text

email only

text only

do not send message

I hope this helps!

Re: client confirmation change

nailinbaker — Mon, 31 Jan 2022 01:09:31 GMT

thank you that worked!

Re: client confirmation change

JessPoynter — Mon, 31 Jan 2022 01:18:26 GMT

Awesome! Happy to help!

Re: client confirmation change

Stacelyn24 — Sun, 06 Mar 2022 04:30:07 GMT

Hope I’m not too late to help. I want to say the system has updated and now all you have to do is add their phone number to their profile. When you book their appointment it will automatically send both a email and text confirmation.

Hopefully this help you luv 🙂