thread Re: Appointments: Packages in Appointments & Bookings

Feedback on Appointments: Packages

Bronze_Palms — Mon, 22 Sep 2025 14:07:01 GMT

Hi! I am a Square Appointments user and have some feedback on packages.

I set up Packages here (this is new: https://squareup.com/dashboard/items/packages).

PROS

I love that, when this is added at checkout, the discount for a package redeem is already applied to the next service.

CONS (by importance)

After a customer redeems a package, in the customer profile, when you click PAST APPOINTMENTS, it shows the client paid full price (no package redeem visible); however, when you click "View Transaction", that is where you will see there was a package redeem.
Solution: Update this view so, when we click into PAST APPOINTMENTS, the value populates like the client receipt and says
SERVICE & ITEMS
Service ~~$100~~ Package 1/3 Redeemed
Total $0.00
PAYMENTS
Cash $0.00
On receipts sent to clients, it does not count down the number of services redeemed or available to use so we can communicate to clients how many services they have left.
Solution: Pull the info from the comments of the appointment, to say Package 1/3 redeemed, 2/3 redeemed, 3/3 redeemed on receipts.

There is not a link available for clients to purchase these packages online. It appears only Items and Subscriptions have that capability.
Solution: Create a link for packages to be able to purchase online and attached to their customer profile with date purchased.

This is really headed in the right directly, and I appreciate all the work it took to create this in the platform!!

Re: Appointments: Packages

Bronze_Palms — Thu, 09 Nov 2023 19:16:09 GMT

& in the Appointments app, it shows the Package as sold out but there is nowhere to update the count.

Our packages don't expire so having an Unlimited option versus 1 month, 3 month, 1 year, etc would be preferred.

Re: Appointments: Packages

Stacelyn24 — Tue, 28 Nov 2023 20:07:00 GMT

These are great solutions you bring to the light. I'm going to leave a link below so that you can submit this to the Square Feature Team. Believe me that read these and take them into consideration when they are developing new product features 🙂

https://developer.squareup.com/forums/c/feature-requests/8

Re: Appointments: Packages

chewwook — Mon, 20 May 2024 22:01:29 GMT

I'm surprised that after eight years of discussions on this, there haven't been more intuitive solutions. What I've had with other services, and would need to stay on square:

Training sessions-

single 60 minute session (full price)- bookable as one

multiple 60-minute sessions (discounts at 4- or 8- sessions)- leaving them with sessions to book as recurring, or as needed, with or without expiration date to services.

These are industry standard in personal training, private instruction for sports, music, etc. What solutions might i have here that don't add a level of tracking like manual edits to each appointment? Can i create an item that is four or eight appointments?