thread Re: Setting up appointment notifications at the location level in Appointments & Bookings

Setting up appointment notifications at the location level

maxwell_walker — Mon, 22 Sep 2025 14:07:41 GMT

I'm looking to set up appointment notifications to be sent to our location's email. Our admin/front desk handles the confirmation and declining of appointments and operates through the site email. For any appointment scheduled at the location, I want a notification sent to the location's email. Our service providers are getting the notifications if they are the ones that are assigned, but the location email does not get any sort of notification.

Re: Setting up appointment notifications at the location level

JessPoynter — Mon, 30 Oct 2023 18:51:25 GMT

I haven't found a way to do notifications by location yet. I'm sure there is a way to do it.

The best thing I can suggest would be to 'notify owner of appointment activity'

1. Dashboard

2. Staff -> choose which specific staff member to adjust appointment settings

3. An 'Edit Staff' side window will pop up

4. Scroll to the bottom of that sub window

5. You'll see a toggle of 'Notify Owner of Appointment Activity'; click the toggle so box fills with blue to indicate it's been selected.

Now, if the owner's email is not the same as/not able to be accessed by the admin/front desk team, you can set a filter on your inbox that anything from a certain address or subject line will automatically go to another location.

Hope that helps!

Re: Setting up appointment notifications at the location level

sayra — Tue, 31 Oct 2023 14:55:24 GMT

Hello, @maxwell_walker.

Welcome to the Seller Community!

Thank you for getting in touch with us regarding your question. I recommend checking out our guide on how to Customize Notification Preferences for Multiple Locations, which is the closest option we currently have to meet your needs. If this doesn't fully address your requirements, please provide us with more details on our Ideate board. This platform allows our product team to better understand your specific needs. Additionally, you can explore the workaround suggested by @JessPoynter.

We genuinely appreciate your time and understanding in this matter.

Re: Setting up appointment notifications at the location level

Bronze_Palms — Thu, 09 Nov 2023 20:45:21 GMT

Hi! Your link for "Customize Notifications..." goes to the ideate board. Can you update the link?

Re: Setting up appointment notifications at the location level

MayaP — Fri, 10 Nov 2023 21:23:41 GMT

Hey @Bronze_Palms stepping in for @sayra while she is out. Here you go, I hope this helps!