Is There a way to turn off the chat feature?

BearHairByChuck — Mon, 22 Sep 2025 14:30:30 GMT

I turned off the assistant, because i didn't want any of that, then this feature arrived instead.

Clients think they are responding to me, but they are responding to square chat. Then it goes to email, and I get it hours later when I have time to check my emails. It's very confusing for staff and clients. Is there a way to turn that off?, or is there and Option that it can send me a Text instead? Texts come right to my phone and I see them all, I get hundreds of emails, and only have time to check a few times a day. People tell me they are in there car waiting, and I assume they didn't show up.

Please help or advise,

Thank you, Chuck

Re: Is There a way to turn off the chat feature?

JJ_ — Sun, 30 Jan 2022 00:13:51 GMT

Hey there @BearHairByChuck

This is a known issue that our Product team is tracking. Please reach out by phone or email when you have a moment by logging into your Square account and heading here. Our Appointments team will look into it and provide you with more information.

thread Is There a way to turn off the chat feature? in Appointments & Bookings

Is There a way to turn off the chat feature?

Re: Is There a way to turn off the chat feature?