https://community.squareup.com/t5/Appointments-Bookings/My-client-opted-out-from-notifications-and-unsubscribed-She-does/m-p/670171#M1761 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/565542">@dodiwasbotten</a>. &nbsp;You can not send the client a text anymore. &nbsp;Square has this in place because it’s what the FCC requires. &nbsp;Once a customer goes through the unsubscribe process it is irrevocable. &nbsp;However……</P><P>&nbsp;</P><P>It is entirely possible that you could delete the current customer record from your directory, using the dashboard. &nbsp;Just remember you will lose any history associated with that customer, and that you will want to delete any existing appointments first. &nbsp;THEN, you could have the customer reschedule their appointment online, which should create a new customer directory record that doesn’t know they unsubscribed in the first place. &nbsp;I think this will work, and will create an electronic trail that starts with the customer which should satisfy everyone!</P><P>&nbsp;</P><P>I hope that works.</P> Sat, 08 Jul 2023 19:10:14 GMT TheRealChipA 2023-07-08T19:10:14Z https://community.squareup.com/t5/Appointments-Bookings/My-client-opted-out-from-notifications-and-unsubscribed-She-does/m-p/670165#M1757 <P>How do I send the welcome to square text so my client can type start?</P> Mon, 22 Sep 2025 14:10:30 GMT https://community.squareup.com/t5/Appointments-Bookings/My-client-opted-out-from-notifications-and-unsubscribed-She-does/m-p/670165#M1757 dodiwasbotten 2025-09-22T14:10:30Z https://community.squareup.com/t5/Appointments-Bookings/My-client-opted-out-from-notifications-and-unsubscribed-She-does/m-p/670171#M1761 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/565542">@dodiwasbotten</a>. &nbsp;You can not send the client a text anymore. &nbsp;Square has this in place because it’s what the FCC requires. &nbsp;Once a customer goes through the unsubscribe process it is irrevocable. &nbsp;However……</P><P>&nbsp;</P><P>It is entirely possible that you could delete the current customer record from your directory, using the dashboard. &nbsp;Just remember you will lose any history associated with that customer, and that you will want to delete any existing appointments first. &nbsp;THEN, you could have the customer reschedule their appointment online, which should create a new customer directory record that doesn’t know they unsubscribed in the first place. &nbsp;I think this will work, and will create an electronic trail that starts with the customer which should satisfy everyone!</P><P>&nbsp;</P><P>I hope that works.</P> Sat, 08 Jul 2023 19:10:14 GMT https://community.squareup.com/t5/Appointments-Bookings/My-client-opted-out-from-notifications-and-unsubscribed-She-does/m-p/670171#M1761 TheRealChipA 2023-07-08T19:10:14Z