thread Re: service provider sent wrong appointment time in Appointments & Bookings

service provider sent wrong appointment time

carefreesalons — Mon, 22 Sep 2025 14:12:28 GMT

We are new to using square appointments and I have service providers set up (stylists). One stylist just received a notification that her client appt. changed time to 2:40pm (client is booked at 3:00pm). Their was never a change initiated by our front desk staff or the owner. We've refreshed the screens and there is no change. Has anyone experienced this? Why would they receive a notification if this clearly isn't the case?

Re: service provider sent wrong appointment time

JJ_ — Sat, 29 Apr 2023 20:22:54 GMT

Hello, @carefreesalons

Firstly, welcome to the Seller Community, and sorry to hear that you're here because you've run into trouble. For this particular case, I recommend reaching out to our support team.

If you haven't already, your best bet is to get in touch with us directly so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.