thread Re: Services Description "truncated" by META Browsers. in Appointments & Bookings

Services Description "truncated" by META Browsers.

joyofcolorjax — Mon, 22 Sep 2025 14:31:03 GMT

Good evening community, new here and I am struggling with the default Appointments configuration in the built-in Square website provided. I can sort and update my services descriptions, but they are being "shortened" without a "Read More" option (that I can find). The just display an "ellipses" or thee dots "...". When a customer clicks on the Service it acts like the "Book Now" button and they never see the full service description. If the Select "Book Appointment" it take them to a pop-up page that allows them to "Select a Service" and has a "More Info" link for each service. I would like to have that "More Info" show up on the main Appointments page so they can select the right service from the Service Description.

Any help or pointers is greatly appreciated

Re: Services Description "truncated" by META Browsers.

sayra — Tue, 18 Jan 2022 20:49:17 GMT

Hey @joyofcolorjax,

Welcome to the Seller Community!

We will bubble up your question to our Appointments team for more clarity and make sure to reach back out with the information we gathered.

Have a good day!

Re: Services Description "truncated" by META Browsers.

joyofcolorjax — Fri, 21 Jan 2022 02:42:10 GMT

Thank you Sayra - I did update the Service List order and as long as the customer doesn't touch the mobile device, the description stays fully readable, the minute they try to scroll - the description is truncated again.

Makes for a frustrating customer UX.

Re: Services Description "truncated" by META Browsers.

Nscw — Mon, 12 Sep 2022 17:07:48 GMT

Yes, I am having the same issue. Has there been a resolve? Definitely frustrating that customer can't see the full description list. I would not want to book to without knowing all that's included.