thread Re: no show protection in Appointments & Bookings

no show protection

Rochelleellen — Mon, 22 Sep 2025 14:14:05 GMT

I have no show protection toggled off and it is still asking my clients to enter a credit card. How do I remove this? I do not want clients to be required to enter a credit card when booking.

Re: no show protection

DinaLRosenberg — Mon, 06 Mar 2023 14:04:55 GMT

from your online dashboard:

Appointments > settings > Payments & Cancellations

make sure the require a card on file to book online is toggled off

Re: no show protection

Rochelleellen — Thu, 09 Mar 2023 23:33:46 GMT

I have done that and it still requires it...

Re: no show protection

MayaP — Sat, 11 Mar 2023 20:17:42 GMT

Hey there @Rochelleellen thanks for the follow-up, that is strange that it keeps happening. Can you please reach out to Square Appointments so they can investigate this further and file a ticket if needed? We will need your account information and to impersonate your Dashboard to get a better idea of what is happening. To protect your account security we cannot do that through this platform. You can reach Customer Support at 1-855-700-6000 squ.re/contactsqsupport. Thank you!