thread Customized text reminders with policy link in Appointments & Bookings

Customized text reminders with policy link

KateWattsHair — Mon, 22 Sep 2025 14:13:43 GMT

Hello! I have not been able to find it, so I wanted to ask if there is a way that I can customize my TEXT reminders and/or confirmation messages. NOT email. I want to be able to add a link for them to click to read my policies. Especially my No Show policy.

Re: Customized text reminders with policy link

TheRealChipA — Fri, 10 Mar 2023 18:48:11 GMT

Hi @KateWattsHair. Currently, you can not customize SMS/Text messages. Only emails. See screen shot below, which is located in the Square help document here.

If you want, you can submit a feature request for Appointments by going here. The product team will review your request and let you know their decision.

Regards,

Re: Customized text reminders with policy link

wmbyalexeirae — Mon, 17 Apr 2023 01:34:57 GMT

I agree and would LOVE to be able to customize the text reminder as this is my main form of confirmation/communication!

Re: Customized text reminders with policy link

Kassi_ — Tue, 18 Apr 2023 20:40:02 GMT

Hey there, @wmbyalexeirae -

Thank you for adding your voice for this Feature Request. I can tell you another seller has added this to our Ideate Board for our Product Team.

I would recommend adding a comment or like to the thread! Once more information becomes available, a Community Moderator will come & update the status.

Re: Customized text reminders with policy link

dggb — Fri, 28 Apr 2023 20:50:46 GMT

I liked the thread and would also like to comment how helpful this would be to edit text messages!

Re: Customized text reminders with policy link

KateWattsHair — Mon, 22 Jul 2024 10:32:54 GMT

UPDATE:

While this is not currently available as of 7/2024, I did find a work around. I your communications area, when it shows what you send out to the customer as a reminder or after the appt is booked, you can add the wording there. I will include a snippet of how I do mine.

BUSINESS ACCEPTED APPOiNTMENT

Your appointment with {{business.name}} on {{reservation.date_start_minimal}} at {{reservation.time_start}} has been accepted. Please view my cancelation policy here: https://katewattshair.square.site/cancelation-policy

This links to my square website page in which I have all the info.

Thanks, Kate