Square Appointments: Subscription Question

Hairbymelissa — Mon, 22 Sep 2025 14:13:45 GMT

I need to know why I can’t use certain features when I’m paying for the service monthly? It still says I’m on the “free version” and I’ve had it over a year now and been paying my monthly fees, they come out of my account.

Also, how do I change the amount of a cancellation fee?? I’m a hairstylist and I can’t even find that info anywhere anymore. I also want to know why or what I can do to keep a credit card on file for future faster check outs??

Thank you,

Melissa

at Hair by Melissa

[This post was moved from the event titled "Q&A with the Customers team: How can we meet your business branding needs?" to the Appointments section by a moderator.]

Re: Square Appointments: Subscription Question

Tom — Fri, 10 Mar 2023 01:14:44 GMT

Hi @Hairbymelissa, thanks for reaching out and sorry to hear about the trouble with your account.

To get the monthly fee issue sorted out, I suggest contacting the Customer Success team directly. They'll be able to take a deeper look into your account and make sure your settings are as they should be.

As for your cancellation fee question, have a look at this article: Set a Custom Cancellation Policy with Square Appointments. Hope this helps clear things up, but let us know if any questions remain.

thread Square Appointments: Subscription Question in Appointments & Bookings

Square Appointments: Subscription Question

Re: Square Appointments: Subscription Question