thread Re: new phone- reader says needs access to storage settings, but settings turned on in Appointments & Bookings

new phone- reader says needs access to storage settings, but settings turned on

Sandgie — Mon, 22 Sep 2025 14:31:11 GMT

I have a new Android A52. Tried using stripe reader (plugged into phone in headphone spot) on this phone, but when I go to checkout my appointment it says square needs access to storage . I turned on all settings so there is access to everything. Why isn't it working? I'm losing money every day checking people out through the website. Please help!

Re: new phone- reader says needs access to storage settings, but settings turned on

Ria — Wed, 12 Jan 2022 22:38:20 GMT

Hi @Sandgie - Thanks for stopping by The Seller Community.

That sounds frustrating.

If Square is asking for access for something that is already turned on, you may need to delete and reinstall the app to your new phone and try it again.

To ensure that the storage for the app is turned on, i'd also recommend contacting your phones manufacturer so that they can ensure that the setting is on and functioning properly.

Let me know how this goes.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: new phone- reader says needs access to storage settings, but settings turned on

Sandgie — Wed, 12 Jan 2022 22:39:19 GMT

I did delete and reinstall the app already

Re: new phone- reader says needs access to storage settings, but settings turned on

Sandgie — Wed, 12 Jan 2022 22:40:47 GMT

Also, it's through Acuity. Acuity seems to think it's a square issue.

Thanks for your suggestions @Ria

Re: new phone- reader says needs access to storage settings, but settings turned on

Ria — Wed, 12 Jan 2022 23:18:49 GMT

No worries.

Have you by chance tried contacting Samsung? @Sandgie

Re: new phone- reader says needs access to storage settings, but settings turned on

Goldneye — Thu, 13 Jan 2022 12:45:32 GMT

HI, hopefully this Square Support page will help. You can check your device compatibility with this link.

https://squareup.com/us/en/compatibility