thread Will there ever be a check in option for appointments in Appointments & Bookings

Will there ever be a check in option for appointments

Heartathomecc — Mon, 22 Sep 2025 14:17:37 GMT

I run a spa and a check in option would be fabulous! our waiting area is near by the rooms but it would be nice to have the option in case whoever is at the front desk is busy with another client. I don't want to leave square but if we get busier I may have to for that particular feature.

Re: Will there ever be a check in option for appointments

frances_a — Wed, 16 Nov 2022 21:58:12 GMT

Hey @Heartathomecc !

Want to make sure I'm understanding correctly what you need.

Is it like a queue management system? In which once your client shows up to the spa for their appointment they can check in and "wait" in a virtual line kinda thing, and that way your staff knows who to call next from the waiting area?

Assuming we're on the same page and I understood what you need correctly, I agree that it would be an amazing feature to have.

I would suggest posting your feature request with as many details as you can on our Ideate boards, where our product team has direct visibility of these requests.

Thank you ✨

Re: Will there ever be a check in option for appointments

Heartathomecc — Wed, 16 Nov 2022 22:56:02 GMT

Not necessarily the customer checks themself in but that is also a good idea.

More so what I was saying was we have the option to confirm an appointment when the client arrives I feel we should have a “check in” option we can click on appointments that alerts the provider the client has arrived. It would also allow for turn over rates as well as give a better idea of how much time we should block between appointments.and keeping track of those clients who arrive early or late to their appointments.

Re: Will there ever be a check in option for appointments

frances_a — Thu, 17 Nov 2022 01:52:42 GMT

Got it! @Heartathomecc

Definitely head over to our Ideate boards and share this ideas with our Product team.

Although I personally haven't heard of plans to implement something like this, my teammates are assigned to specific products and can share more insight on if this is coming to Square in the future.

Thank you ✨

Re: Will there ever be a check in option for appointments

Heartathomecc — Thu, 05 Oct 2023 07:22:10 GMT

Any word on this option yet?

Re: Will there ever be a check in option for appointments

sayra — Fri, 06 Oct 2023 21:00:39 GMT

Hello, @Heartathomecc .

Thank you for inquiring about this feature. We encourage you to visit our Ideate board, where fellow Square sellers have also requested the same feature. We'll keep you informed with updates as soon as they become available. Additionally, feel free to share your specific use case on the board.

Your input is invaluable, and we appreciate your engagement with Square. Thank you.

Re: Will there ever be a check in option for appointments

GeauxRide — Fri, 23 Feb 2024 15:51:40 GMT

Good morning!

Is there a way to check in event attendees other than searching their name in orders?

Scanning a qr code like a ticket would be an amazing option.

Thank you!