thread Re: If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscr in Appointments & Bookings

If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscribe?

ADes — Mon, 22 Sep 2025 14:18:09 GMT

I have a customer who unsubscribed from text message reminders over a year ago and now wants to receive them after they missed an appointment….. How can they be resubscribed?

Re: If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscr

Anthem — Fri, 28 Oct 2022 19:40:52 GMT

They need to open up a receipt and click 'manage preferences' or profile.squareup.com to enter their phone number, find your business and adjust their preferences for announcements.

Re: If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscr

ADes — Fri, 28 Oct 2022 21:16:44 GMT

Thanks. I’ve just tried to test this with myself so that I can be prepared if she needs help, and it doesn’t show any sort of that information in my profile, even though I’m entered in as a customer and whatnot. Not sure why… But I guess I’ll have to hope that it’s different for her…

edit: I’ve tested this several times for myself and my husband and I see no way through customer profile to do this…

Re: If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscr

Anthem — Fri, 28 Oct 2022 21:46:59 GMT

The best way to enter is via a receipt. By clicking manage preferences.

From here, a customer can provide a phone number to sign in which will be followed by a code to verify the phone.

Once logged in I see my name and contact information, upon scrolling down I see

credit cards on file
notification preferences
an area to complete my profile and all the various cards used in connection with me
and finally - delete my profile

Click on NOTIFICATIONS

it may be that you need to have your phone number and email address in your "about" information for this to work - I havn't tested.

Here, I am provided email preferences and a very long list of "Businesses visited"

This is where I can create preferences per business on how I want them to be able to communicate with me.

Re: If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscr

ADes — Fri, 28 Oct 2022 22:15:16 GMT

I see. I’ve checked an email of mine that I’ve shopped through other square merchants with and the notifications section is there on that one. It seems that it only shows up if you’ve had receipts and paid with a credit card. This particular customer does not get receipts and has always paid with cash so this may not be in her profile.

Re: If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscr

Anthem — Fri, 28 Oct 2022 22:22:19 GMT

The same applies to appointments. If you go back to an old text message appointment reminder and click the link ti will take the user to a sign-in page. essentially, the same process applies but the profile is different than the payment profile. There is a section for "preferred method of communication" this is where she'd select text message instead of her current selection (which I assume says) Don't send notifications.

Using an old text message would be best, I don't know of another way. Maybe the customer signs up as a new customer then you merge them on the back end?

Re: If a customer unsubscribed from text message reminders in Appointments,and now wants to resubscr

ADes — Fri, 28 Oct 2022 22:25:32 GMT

That may be the way to go in the end. Thanks for all your help!