thread Re: Online booking in Appointments & Bookings

Online booking

Hollyb1 — Mon, 22 Sep 2025 14:22:03 GMT

My clients all of a sudden can't access my schedule online. It keeps reading that online scheduling isn't available at this location. Not sure what happened. I have been using this system for 7months. I have the online scheduling option selected.

Re: Online booking

Goldneye — Sun, 26 Jun 2022 10:44:40 GMT

HI, regarding the Free Plan, on April 26 the new pricing structure was implemented. You would have needed to select the appropriate Paid Plan. The announcement regarding the new structure was on January 20.

Square Pricing Plan Announcement

https://www.sellercommunity.com/t5/Product-Updates/New-Square-Appointments-Pricing-Plans/ba-p/334905

Square Appointment Pricing Plans

https://squareup.com/us/en/appointments/pricing

Re: Online booking

ericstoltz — Sun, 18 Sep 2022 21:46:50 GMT

That's not a solution. Even the free plan includes online booking. I have the same problem and I have a Plus account.

Re: Online booking

ericstoltz — Sun, 18 Sep 2022 21:47:24 GMT

I have the same issue. Can someone respond?

Re: Online booking

JJ_ — Tue, 20 Sep 2022 17:54:05 GMT

Hey there @ericstoltz I was able to access and test a booking on your site without any issues. If you are still experiencing this behavior please reach out to our Appointments Team so they can look closer into this for you.

When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Online booking

ericstoltz — Thu, 22 Sep 2022 00:32:02 GMT

I discovered the reason for this. No staff had "available for booking online" selected. We've been having problems with one staff member who's not available randomly being available for booking by customers even though we never changed the settings. This time the opposite happened; without our changing anything everyone was randomly unselected as available for booking online. Mysterious and frustrating, but now we have a workaround.

Re: Online booking

FernettDesigns — Sun, 02 Oct 2022 17:00:45 GMT

I have activated my book online services and every time I try to go to my website to see if I can book a test appointment it's acting as if I have no availability. How can I fix this? I have gone through every possible thing on here and nothing seems to work. I even deleted the services and made a new one and still nothing. please help!

Re: Online booking

JJ_ — Tue, 04 Oct 2022 17:00:21 GMT

Hey there @FernettDesigns

For this one, I will recommend you get in touch with our Messaging and Email Support Teams here. They will be able to look into this situation for you you.

Re: Online booking

FernettDesigns — Tue, 04 Oct 2022 17:08:09 GMT

I will thank you!