https://community.squareup.com/t5/Appointments-Bookings/Why-can-t-my-clients-see-my-cancellation-note/m-p/395618#M1026 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/472716">@Laj901</a>. &nbsp;Interestingly, I just created a test appointment for myself and canceled it. &nbsp;What I learned is that the notification message you type IS included in the email notification (see the circled part of my screen shot below), but IS NOT included in the text notification. &nbsp;That seems to me to be a bug or error, and something that Square should look into. &nbsp;I’m going to report this to the Square Customer Success team now, and someone should review it and investigate. &nbsp;You’ll get a notification when someone else replies here.</P><P>&nbsp;</P><P>Sorry to hear about Covid, and I hope you are fully recovered now.</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="44CAAD6A-F5EE-42F8-84EC-3C4FBFA4B80B.jpeg" style="width: 462px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/25099i707B211757B697BD/image-size/large?v=v2&amp;px=999" role="button" title="44CAAD6A-F5EE-42F8-84EC-3C4FBFA4B80B.jpeg" alt="44CAAD6A-F5EE-42F8-84EC-3C4FBFA4B80B.jpeg" /></span></P> Thu, 15 Sep 2022 23:21:29 GMT TheRealChipA 2022-09-15T23:21:29Z https://community.squareup.com/t5/Appointments-Bookings/Why-can-t-my-clients-see-my-cancellation-note/m-p/395552#M1025 <P>I needed to cancel many appointments when I got Covid but, my clients did not receive my note as to why I needed to cancel.</P> Mon, 22 Sep 2025 14:19:14 GMT https://community.squareup.com/t5/Appointments-Bookings/Why-can-t-my-clients-see-my-cancellation-note/m-p/395552#M1025 Laj901 2025-09-22T14:19:14Z https://community.squareup.com/t5/Appointments-Bookings/Why-can-t-my-clients-see-my-cancellation-note/m-p/395618#M1026 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/472716">@Laj901</a>. &nbsp;Interestingly, I just created a test appointment for myself and canceled it. &nbsp;What I learned is that the notification message you type IS included in the email notification (see the circled part of my screen shot below), but IS NOT included in the text notification. &nbsp;That seems to me to be a bug or error, and something that Square should look into. &nbsp;I’m going to report this to the Square Customer Success team now, and someone should review it and investigate. &nbsp;You’ll get a notification when someone else replies here.</P><P>&nbsp;</P><P>Sorry to hear about Covid, and I hope you are fully recovered now.</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="44CAAD6A-F5EE-42F8-84EC-3C4FBFA4B80B.jpeg" style="width: 462px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/25099i707B211757B697BD/image-size/large?v=v2&amp;px=999" role="button" title="44CAAD6A-F5EE-42F8-84EC-3C4FBFA4B80B.jpeg" alt="44CAAD6A-F5EE-42F8-84EC-3C4FBFA4B80B.jpeg" /></span></P> Thu, 15 Sep 2022 23:21:29 GMT https://community.squareup.com/t5/Appointments-Bookings/Why-can-t-my-clients-see-my-cancellation-note/m-p/395618#M1026 TheRealChipA 2022-09-15T23:21:29Z