thread Re: [Possible Bug] Appointment Scheduling w/ Logged in Staff in Appointments & Bookings

[Possible Bug] Appointment Scheduling w/ Logged in Staff

PalmBeachHair — Mon, 22 Sep 2025 14:31:41 GMT

When a staff member creates an appointment after logging in as themselves using their pin # the appointment in the calendar does not show that the appointment was created by them, it says the owner created the appointment. 100% reproducible. No work-around.

Re: [Possible Bug] Appointment Scheduling w/ Logged in Staff

PalmBeachHair — Mon, 03 Jan 2022 16:29:40 GMT

This only happens on shared device not on personal app

Re: [Possible Bug] Appointment Scheduling w/ Logged in Staff

_Violet — Wed, 05 Jan 2022 13:40:10 GMT

Hi @PalmBeachHair - Thanks for reaching out to us here on the Square Seller Community. Sorry to hear you're having some trouble with Square Appointments.

On the shared device, are you logged into Square with the account owner's email address? This may be why the appointment creation is being attributed to the owner instead of the individual using their personal passcode.

We'll keep an eye out for your reply.

Re: [Possible Bug] Appointment Scheduling w/ Logged in Staff

PalmBeachHair — Sat, 08 Jan 2022 12:31:53 GMT

Yes. There are multiple employees that use the device. Are you saying that it attribute the appointment creation to someone else (even though they are logged in with a pin as them) would have to log out the shared device and log back with their email?

I would suggest that the user name is attributed to the user that is using the pin login and not the email login