thread Re: Visible & Hidden are only online options in Retail & eCommerce

Visible & Hidden are only online options

DinaLRosenberg — Mon, 11 May 2026 12:08:29 GMT

it seems that the unavailable option has been taken away from square online- leaving only visible and hidden.

The issue seems that everything that was previously marked unavailable has been made visible. I am looking at items I know I made unavailable and now they are all hidden.

This is incredibly frustrating- there are times when items "sell out" but show maybe 1 or 2 items in inventory. Instead of fixing the inventory amount we (especially if we're in the middle of a transaction on the selling floor as we are both online & retail) we mark the item unavailable. Now all those items (there are 100s) are marked live to the website.

WHY??!! Why would this be done without asking the actually users how we use the function and why not inform us this would be happening?

I'm now looking at having to spend the next countless hours going back through 1000s of inventory items and resetting the website. This is so freaken frustrating!!!!

Re: Visible & Hidden are only online options

DinaLRosenberg — Mon, 11 May 2026 12:09:50 GMT

@tranguyen please see above- would love to know why this happened and what we're to do about it.

Re: Visible & Hidden are only online options

dokidoki — Mon, 11 May 2026 20:46:27 GMT

This also completely broke Event type items. Any events that were unavailable are now set to hidden BUT the toggle "Discoverable via direct link only" does not exist for Event type items, only physical items. It also doesn't explain where to find the direct link. This is a crazy change to make without announcing anything.

Re: Visible & Hidden are only online options

MudFire_Dex — Mon, 11 May 2026 20:54:46 GMT

oh man....this has gotten me before when items have suddenly been live on the site so I marked them all hidden and unavailable the last time this happened. But we don't sell online except for a tiny handful of items so this is only a minor frustration for us. I can only imagine how frustrating it must be with thousands of items....this is a crazy change to make and not announce or have an opt-in for. NOT USEFUL @DinaLRosenberg I'm so sorry 😞

Re: Visible & Hidden are only online options

emilyz123 — Mon, 11 May 2026 21:38:29 GMT

odd! I still have all 3 options even though my item pages look different...you can mass mark them as hidden again by selecting all items, that may help.

Re: Visible & Hidden are only online options

DinaLRosenberg — Mon, 11 May 2026 22:01:03 GMT

Yes I know we can do that- and I WILL be- but the point is why???