thread Re: Online Sale Items not showing up as On Sale Price in Retail & eCommerce

Online Sale Items not showing up as On Sale Price

gouldstore — Tue, 22 Mar 2022 20:26:26 GMT

Is anyone else having an issue with posting a sale price online and then checking the website and seeing that not everything is showing up as on sale? It says the sale price is $39.99 and the actual is $44.95. The $44.95 should be crossed out and the $34.99 is the sale price.

Re: Online Sale Items not showing up as On Sale Price

frances_a — Sat, 26 Mar 2022 19:47:46 GMT

Hello @gouldstore!

This is happening because not all of your variations have a sale price.

You'll want to enter a sale price for each variation, even sold out ones.

Let me know if that works!

Re: Online Sale Items not showing up as On Sale Price

Forginthecraft — Tue, 29 Mar 2022 21:51:12 GMT

I also have a problem with the sale price but not on the website... My problem is that if I set the sale price online, it doesn't change the price on the POS. So then if I change the price at POS, it changes the price online and then on the website it shows the sale price as if it was a normal price... For example I have some rolls of faux-leather which are normally £8.50, but that are reduced to clear at £6.25. So I have put £6.25 in the sale price online. The sale price did not show up on my POS so I changed it on there because there wasn't the option of a sale price. but now it's synced with the online price, and on the website the original £8.50 has disappeared (is not even crossed out) and only £6.25 shows as the usual price... How can this be changed to show correctly?

Re: Online Sale Items not showing up as On Sale Price

gouldstore — Wed, 30 Mar 2022 14:46:51 GMT

@Forginthecraft I had this issue too. The only way I have found to make it work is complicated- and might I say, awkward. I understand the reason, but I feel that I should be able to make a 'hard mark' on my sale items with a date that I want the sale to run through. It would make sense (to me) that this should be located on the "Edit Item" area, but it isn't. What I had to do, which has worked- with a few hiccups is:

Go to Items

Open Discounts

Create a Discount

Name the Item

Decide on if it will be a percent or dollar amount

Turn on Discount Rules- Choose a category

Next to Apply to Items, I choose the item or items(s) I want to apply this discount to

(You can turn on anything else that might apply under this category)

Then hit save

Usually I see a little 'sale tag' to the right of the item number, but not always. I don't know why-AND sometimes this works and sometimes it does not. I'm still trying to figure it out myself.

Re: Online Sale Items not showing up as On Sale Price

Trovare — Wed, 30 Mar 2022 14:47:16 GMT

Square POS and Square online have always done this. My current work around is that you have to set a percentage or dollar amount discount in square POS backend. Under the items section, there is a discount tab. You can add as many discounts as you need and apply to the the specific item(s) or variations you need.

Re: Online Sale Items not showing up as On Sale Price

Forginthecraft — Wed, 30 Mar 2022 18:19:12 GMT

Ok great thank you both... It really ought to be easier... I have other problems related to the multiple locations as well (I operate from 3 locations - 2 markets and online, same stock throughout - so I really need POS and online to be working together better...

Re: Online Sale Items not showing up as On Sale Price

tht — Fri, 05 Apr 2024 17:52:27 GMT

My items that are on sale are not showing up with the sale banner. Why?

Re: Online Sale Items not showing up as On Sale Price

maxpete — Sat, 06 Apr 2024 12:53:26 GMT

Hey @tht!

Sorry about this. Did you see @frances_a comment on this thread about adding the sale price for each item? Did you happen to do that too?

Re: Online Sale Items not showing up as On Sale Price

Melvins — Sat, 13 Jul 2024 05:25:12 GMT

I completely agree why won’t square fix this.?

Re: Online Sale Items not showing up as On Sale Price

Lou8 — Mon, 15 Jul 2024 09:32:05 GMT

Hi @Melvins, thanks for posting.

Square has since released the automatic discount feature, which lets you create a discount that applies for both the POS and Square Online. You'll find more information in this Support Center's article, or feel free to let me know if you have any questions !