thread Re: Customers shipping addresses not accepted at check out in Retail & eCommerce

Customers shipping addresses not accepted at check out

aali611 — Sat, 25 Nov 2023 13:07:26 GMT

Why are my customers shipping addresses not being accepted at check out? This is the message that they are getting.... This address is not supported, please select another.

I ended 5 different actual addresses and got the same message- I am at a loss and ofcourse it's small business Saturday. Any insight would be greatly appreciated as the help center for square is closed on the weekends?!??

Re: Customers shipping addresses not accepted at check out

JJ_ — Sat, 25 Nov 2023 16:56:27 GMT

Hello there @aali611

Sorry to hear about this experience. Is this happening after selecting the Address Suggestion or are your customers selecting "Enter Address Manually" and then getting the error?

Re: Customers shipping addresses not accepted at check out

aali611 — Sat, 25 Nov 2023 17:20:46 GMT

It is happen after selecting recommended address AND manually entering them.

Re: Customers shipping addresses not accepted at check out

JJ_ — Sat, 25 Nov 2023 17:40:28 GMT

I would like to take a closer look here. Can you share a link to your website, so I can try replicating this on our end?