thread Re: Should I give up on Square Online in Retail & eCommerce

Should I give up on Square Online

GourmetOnWheels — Sun, 08 Oct 2023 19:00:56 GMT

Should I give up on Square Online? I have been dealing with Square about this issue for easily one year.

All I need is this: I cannot have them Sync as 80% of my items are by weight, and thus I list all my products on the e-commerce site at $0.00 as the customer pays on delivery.

If it keeps syncing (that means the e-commerce price of $0.00 is also on my Square POS and there is no way to change the price at the time of pricing it for delivery.

My items on my Square e-commerce store should stay there, not sync with my Square POS

My items in my Square POS should stay there and not sync with my Square e-commerce store.

If the Sync button would work properly, on the Square e-commerce store it should not sync anywhere, but on or off currently, it still syncs pricing, etc.

Is there anyone that has a solution?

Rene

Re: Should I give up on Square Online

_Violet — Sun, 08 Oct 2023 20:07:22 GMT

Hi there, @GourmetOnWheels - Thanks for reaching out to the Seller Community to bring this to our attention. I'm sorry to hear about your frustrating experience with the Square Sync feature.

I reached out to the Square Online Store Support Team to see if they could provide me with some more information. Here's what they let me know:

"Currently, there isn't a toggle switch for Square Sync to turn it on/off. So we will need more context from the Seller on what settings they are touching. From the sounds of it, Square Online Store may not be a good fit for what they are looking for, or perhaps we need to submit a feature request on their behalf."

I also checked this Support Article on Square Sync. It says, "When you first set up Square Online in your Square account, item information will sync between your Square Item Library and Square Online. After the initial setup, syncing will continue automatically in the background with some exceptions."

Re: Should I give up on Square Online

GourmetOnWheels — Sun, 08 Oct 2023 23:50:15 GMT

Thanks Violet, I was hoping to hear from Online store support as in my email chain they told me three times it was upgraded to Square Online Store Support Team, but never heard from them.

Not good being a Square Investor, Super Seller, and Beta Tester.

You wrote: "When you first set up Square Online in your Square account, item information will sync between your Square Item Library and Square Online. After the initial setup, syncing will continue automatically in the background with some exceptions."

How can I stop that from happening?

René Klaassen

Re: Should I give up on Square Online

Amyeichlerart — Mon, 09 Oct 2023 13:25:44 GMT

Hi Rene! Would adding a variation/option set to your item with “no price” help? Variations with no price listed won’t show up online but can be easily given a price upon checkout on your POS. The variation with a price of $0 will still show up on your online store. This way, your inventory for that item is tied together no matter where the sale initiated. Not sure if I’m understanding the issue correctly, but this seems like it could help.

I also thought there was a sync button somewhere. You can mark an item as hidden or unavailable but that item wouldn’t be tied to the same inventory.

Re: Should I give up on Square Online

_Violet — Mon, 09 Oct 2023 15:32:51 GMT

Good Morning, @GourmetOnWheels 👋

I reached out to who I was working with on this yesterday and they have confirmed, "Unfortunately there's no way to completely shut it off Square Sync at this time, that would be a feature request."

Sorry to be the bearer of bad news on this 😔

Re: Should I give up on Square Online

GourmetOnWheels — Mon, 09 Oct 2023 15:45:10 GMT

@_Violet Thanks Violet did you perhaps add it as a feature request?

Re: Should I give up on Square Online

GourmetOnWheels — Mon, 09 Oct 2023 15:48:35 GMT

@Amyeichlerart Thanks, I will try that yes, there is a sync button, but it syncs everything but when you turn it off It still syncs items, prices, etc.

René

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Re: Should I give up on Square Online

_Violet — Mon, 09 Oct 2023 15:55:11 GMT

@GourmetOnWheels Yep! I've taken care of it on my end 👍

Re: Should I give up on Square Online

GourmetOnWheels — Mon, 09 Oct 2023 16:20:45 GMT

@_Violet Thanks, you are the best. The simple question is this:

I cannot have my items Sync as 80% of my items are by weight, and thus I list all my products on the e-commerce site at $0.00 as the customer pays on delivery.

If it keeps syncing (that means the e-commerce price of $0.00 is also on my Square POS and there is no way to change the price at the time of pricing it for delivery.

How do I solve this?

Rene

Re: Should I give up on Square Online

_Violet — Tue, 10 Oct 2023 14:02:56 GMT

Hi @GourmetOnWheels - You could try the suggestion above from @Amyeichlerart or you could create two separate items, one for online and one for in-person.

You could also reach out to the Square Online Support Team to see what they suggest, although I believe you've already done this via email. It might be a better option to give them a call so you can get an answer over the phone instead of having to wait for a response.

Re: Should I give up on Square Online

TCSlaguna — Tue, 10 Oct 2023 14:49:19 GMT

@GourmetOnWheels For some of the items we sell in store and online, we create two versions of them in Square (one optimized for selling in store and another optimized for selling online). You can make the ones you optimize for selling online Visible on your online store, and the ones optimized for selling in store Not Available.

The only downside to this is if you keep track of inventory. We try to make sure we have enough of the products we sell online available to overcome such potential issues. But occasionally we will be out of stock of an item someone orders online.

Re: Should I give up on Square Online

GourmetOnWheels — Tue, 10 Oct 2023 20:33:40 GMT

Let me try that. Thanks!

Rene

TRANSLATE with x

English

Arabic	Hebrew	Polish
Bulgarian	Hindi	Portuguese
Catalan	Hmong Daw	Romanian
Chinese Simplified	Hungarian	Russian
Chinese Traditional	Indonesian	Slovak
Czech	Italian	Slovenian
Danish	Japanese	Spanish
Dutch	Klingon	Swedish
English	Korean	Thai
Estonian	Latvian	Turkish
Finnish	Lithuanian	Ukrainian
French	Malay	Urdu
German	Maltese	Vietnamese
Greek	Norwegian	Welsh
Haitian Creole	Persian	TRANSLATE with COPY THE URL BELOW Back EMBED THE SNIPPET BELOW IN YOUR SITE Enable collaborative features and customize widget: Bing Webmaster Portal Back

@TCSlaguna

Re: Should I give up on Square Online

TCSlaguna — Tue, 10 Oct 2023 21:16:55 GMT

My pleasure. Let me know how it goes!