thread Re: Our Square store is EXTREMELY slow! in Retail & eCommerce

Our Square store is EXTREMELY slow!

Dh222 — Tue, 11 Jul 2023 16:15:15 GMT

Our Square e-Commerce site is extremely slow. I have reached out to Square support a couple of times and am told I have to many items for sale in the store!! Please explain how a company that makes most of its revenue from credit card sales would a customers online shopping experience as enjoyable and easy to use. We have had many complaints about how slow our e-Commerce site is. It is also extremely slow and very frustrating for us to do any sort of editing to our Square site!

Please HELP!!

Re: Our Square store is EXTREMELY slow!

ReefPassion — Sat, 15 Jul 2023 10:18:53 GMT

I'd certainly be interested to hear if you get an answer to this. I have a similar problem, with 500+ products on my website. Its very slow and we are consequently penalised by the Google SEO algorithms. I have gone through a whole process reloading all my photos in a size as small as possible (which has left a few looking a little blurry) as was told this was the issue, but the speed hasn't really improved.

Claire

Reef Passion

Re: Our Square store is EXTREMELY slow!

kayteeS — Sat, 15 Jul 2023 17:51:04 GMT

Resizing pictures helped a bit. Splitting up the one long page into individual pages helped a bit. Seems to have gone back to being as slow as before I had done all that.

Also have the problem of the "thumbnails" selecting a weird portion of the photo, rather than shrinking it, and there's no way I've found to select which portion shows. Sometimes selecting different dimensions (square vs rectangular) helps-- but that can mess up everything else in the section. Wish there was a way to "edit" on the site when setting up a listing.