thread Re: Error downloading bulk CSV file in Retail & eCommerce

Error downloading bulk CSV file

rtfulk — Wed, 29 Mar 2023 19:42:34 GMT

Has anyone else got this error when try to download the Bulk Edit via CSV file.

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>InvalidArgument</Code>

Requests specifying Server Side Encryption with AWS KMS managed keys must be made over a secure connection.

</Message>

<ArgumentName>x-amz-server-side-encryption</ArgumentName>

tfHETeNG2fb+Y5jjbwLe4wOKKmLmU2ymaNmKpf5wWlGz9ZTi+9y2pFeEnyDYp2NC8scQjx5coNU=

</HostId>

</Error>

Re: Error downloading bulk CSV file

tranguyen — Thu, 30 Mar 2023 14:49:42 GMT

Sorry for missing this @rtfulk! To help me look into this further on my end, can you let me know:

The browser you are using. If you clear cache & cookies or attempt the same action in an incognito browser, does the same error still appear?
Is the error coming up when you are clicking Actions > Export Library > Export to CSV on the Square Dashboard OR when you are opening the CSV file you have download?
If it's happening when you are trying to open the CSV file, can you let me know which program you are using to open the CSV file?

I'll keep an eye on your reply here!

Re: Error downloading bulk CSV file

rtfulk — Thu, 30 Mar 2023 16:42:07 GMT

I've tried it in Chrome and Safari on my MacBook and iPad Pro.
It happens when the link is emailed and I click on the link to download.
I never get far enough to get the CSV file, it happens when I click the link to download it.

Thank You.

Re: Error downloading bulk CSV file

tranguyen — Thu, 30 Mar 2023 16:47:58 GMT

Thanks for all the information @rtfulk! I've never had the CSV email so I'm not too familiar with the process. When you have a chance, can you let me know the steps you are taking to generate the file and send it via email? Is that being emailed from the Square Dashboard itself?

Re: Error downloading bulk CSV file

rtfulk — Thu, 30 Mar 2023 17:05:16 GMT

This will be several posts since I can only attach one photo at a time. Here is the steps I take.

I go to Channel Listings and click on eBulk Edit.
On the next screen I click export Library.
Then I get a new screen that states the CSV file has been emailed to me.
The next screenshot is the email I get.
When I click the link this is what the browser returns.. The next screenshots will be in the order I explained.

Re: Error downloading bulk CSV file

rtfulk — Thu, 30 Mar 2023 17:05:47 GMT

Re: Error downloading bulk CSV file

rtfulk — Thu, 30 Mar 2023 17:06:15 GMT

Re: Error downloading bulk CSV file

rtfulk — Thu, 30 Mar 2023 17:09:35 GMT

Re: Error downloading bulk CSV file

rtfulk — Thu, 30 Mar 2023 17:10:07 GMT

Re: Error downloading bulk CSV file

JJ_ — Fri, 31 Mar 2023 15:01:27 GMT

Hey there @rtfulk jumping in for @tranguyen while she is out of the office. Taking a look here it seems that we will need you to reach out directly to our Support Team because we are unable to troubleshoot this behavior on our end due to the file being sent directly to your email.

Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

Re: Error downloading bulk CSV file

rtfulk — Fri, 31 Mar 2023 15:03:48 GMT

@JJ_ Thank you, I am working a fair for the next 10 days, so it will be after that time, I am just manually editing the items right now.

Re: Error downloading bulk CSV file

rtfulk — Thu, 06 Apr 2023 22:31:22 GMT

Just a follow up, I got what needed to be done, so all is good.