https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Help/m-p/847520#M9693 <P>this is really frustrating. do you have tracking information?</P> Thu, 06 Aug 2026 08:38:27 GMT alexandriak 2026-08-06T08:38:27Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Help/m-p/847412#M9689 <P>&nbsp;</P><P>&nbsp;</P><P><SPAN>I called last week, and a rep promised to send a free replacement device, with a full refund on the original once it turned up. Instead, yesterday I received a small phone card swiper — not the device I was promised. I called again, and was told the original device was due yesterday by 9 PM. It still hasn’t arrived.</SPAN></P><P>&nbsp;</P><P><SPAN>The worst part: my shop’s grand opening was August 1, 2026, and I had to run the entire event on my phone, toggling between apps. I lost sales and couldn’t properly track our biggest day.</SPAN></P><P>&nbsp;</P><P><SPAN>I’m not asking for a return — I just want the device I paid for, and some acknowledgment of how much this has cost a small business trying to get off the ground. Has anyone else run into this? Square, I’d love for you to make this right.&nbsp;<BR /></SPAN>Brenda Battista&nbsp;</P> Tue, 04 Aug 2026 12:57:49 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Help/m-p/847412#M9689 BrendaBattista 2026-08-04T12:57:49Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Help/m-p/847520#M9693 <P>this is really frustrating. do you have tracking information?</P> Thu, 06 Aug 2026 08:38:27 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Help/m-p/847520#M9693 alexandriak 2026-08-06T08:38:27Z