Square Register not connecting to Zebra ZD411

JBTCBookstore — Thu, 16 Jul 2026 20:41:20 GMT

I have a fairly new Square Register (less than 3 weeks old).

I just received my ZEBRA ZD411 today, and I'm trying to configure it.

My Square Register is up-to-date, I just updated the software this morning.
My USB Barcode Scanner & my Star TSP100 Receipt Printer connect just fine.
When I set up the ZEBRA ZD411, the printer doesn't show up.
I tried rebooting my Square Register, unplugging/plugging back in all of the USB plugs, choosing different ports, creating a printer profile, deleting the printer profile, etc.
I have Square Plus for Retail, so it's not that.
The Zebra doesn't have a jam & is feeding just fine.

I've done everything that I've seen on the help threads so far, and I can't get the printer to connect.

thread Square Register not connecting to Zebra ZD411 in Hardware Setup & Troubleshooting