thread Re: Square terminal stopped working in Hardware Setup & Troubleshooting

Square terminal stopped working

Lynnshivers1 — Fri, 15 May 2026 19:02:43 GMT

my Square terminal stopped working and I need to get it back into working condition if somebody could please help me.

my email address is: lynnshivers1@gmail.com

Re: Square terminal stopped working

Lynnshivers1 — Fri, 15 May 2026 19:03:49 GMT

My square terminal won’t even turn on.

Re: Square terminal stopped working

rtfulk — Sun, 17 May 2026 04:38:00 GMT

You can try a Forced restart.

Force Restart

Plug the Terminal into power
Hold the power button down for about:
15–20 seconds

Keep holding even if nothing appears at first.

Sometimes:

The screen flashes
The Square logo appears
Or it vibrates and reboots

If That doesn't work try this.

Try this sequence:

Disconnect charger
Hold power button for 20 seconds
Reconnect charger
Wait 5–10 minutes
Hold power button again for 15–20 seconds

A deeply drained battery can make it seem completely dead.

I would also check to make sure the power brick and cable is good.

Re: Square terminal stopped working

Christopher3478 — Wed, 20 May 2026 15:38:11 GMT

Never buy Square hardware, it's absolutely garbage. Batteries fail from not using the device or using it to much. They don't address refund or warrant claims in a timely manner. Your have to go through so much just for them to fix their own mistakes. 15 years with Square and I'm done

Re: Square terminal stopped working

rtfulk — Thu, 21 May 2026 16:53:33 GMT

I’ve been with Square almost since they started and I’ve had 2 issues. I went to the support page and they were within the warranty period and they replaced them with no problem. I even got my 1st gen terminal upgraded to the 2nd gen when they were doing the free upgrades.