thread Re: Hardware malfuction in Hardware Setup & Troubleshooting

Hardware malfuction

Cydexman4235 — Sun, 21 Sep 2025 07:40:57 GMT

The square stand 2 year old just die on me and square will not help to get a new equipment or offer any help

Re: Hardware malfuction

Donnie-M — Wed, 20 Mar 2024 09:43:47 GMT

@Cydexman4235 died is a strong word, have you isolated what the problem is? No power/usb? is a gen 1 stand or gen 2? I have had to troubleshoot many of these, but I have stands still working great 7 years later. I had one weird issue where I was sure the stand was bad, and I unmounted it to do an RMA, and believe it or not, when it wasn't screwed to the mounting plate it worked fine!?!?!?! go figure. I'll be glad to trouble shoot with you a little and see if we can figure it out.

Re: Hardware malfuction

Cydexman4235 — Wed, 20 Mar 2024 11:33:50 GMT

Hi Donnie I try everything on the trouble shooting I don’t have power at all I have to get another cable usb as soon I get one I will contact you if th issue still there