thread Customer display is black but can still run cards in Hardware Setup & Troubleshooting https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Customer-display-is-black-but-can-still-run-cards/m-p/841570#M9369 <P>I saw the other thread about this issue and it said to do a factory reset, which I did and it did not fix the issue. The display is powered on and takes payments, but customers can’t see their order nor select a tip amount.&nbsp;</P> Sun, 26 Apr 2026 11:45:24 GMT Heightscoffee 2026-04-26T11:45:24Z Customer display is black but can still run cards https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Customer-display-is-black-but-can-still-run-cards/m-p/841570#M9369 <P>I saw the other thread about this issue and it said to do a factory reset, which I did and it did not fix the issue. The display is powered on and takes payments, but customers can’t see their order nor select a tip amount.&nbsp;</P> Sun, 26 Apr 2026 11:45:24 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Customer-display-is-black-but-can-still-run-cards/m-p/841570#M9369 Heightscoffee 2026-04-26T11:45:24Z