thread Re: Version 1 Registers Not Supported? in Hardware Setup & Troubleshooting

Version 1 Registers Not Supported?

lennys26 — Thu, 16 Apr 2026 08:23:14 GMT

I was reading another post (https://community.squareup.com/t5/Payments-Troubleshooting/Cash-payments-not-working-on-register/m-p/837758 by @TheCookieStore) where several users indicated that Support will no longer assist customers who have version 1 Registers.

In the case of the above post, it appeared to be a software issue, as opposed to hardware, so even if the hardware is no longer supported, I’m surprised that the software is also no longer supported on V1 devices.

Is this true? Can anyone definitively confirm this?

Re: Version 1 Registers Not Supported?

rtfulk — Mon, 20 Apr 2026 00:52:08 GMT

If I remember the email that was sent out some time ago, I think only security updates will be pushed to older versions and nothing else.

Re: Version 1 Registers Not Supported?

lennys26 — Mon, 20 Apr 2026 07:45:11 GMT

Thanks @rtfulk - looks like I didnt get the mail. 🙂