thread Voyager XP1472g barcode scanner issue in Hardware Setup & Troubleshooting

Voyager XP1472g barcode scanner issue

velohouse — Thu, 09 Apr 2026 01:53:55 GMT

We had a Sockeye wireless scanner for a repair area Square Stand and it was always a PITA to keep connected. So we bought a new AND COMPATIBLE Voyager XP1472g. It's supposed to be plug-and-play. Well, it's not. Here's the deal...

Plugged it in, nothing.
Turned everything off, turned it on, it finds the two printers and the scanner.
Then the scanner disappears
And the printers go offline.

Do everything again, same thing happens.

Haven't been able to figure out the issue. The Square Stand is less than 2 yrs old. Eveyrthing is up-to-date. So no software/app problems. We have a hardwired scanner up front that's plug-and-play and works fine. We want the Voyager cause it's wireless and would allow us to pull the iPad out and wander the store. But we can't since it won't connect.

Any ideas what's up?

Called Square and the CSR was worthless and sent me the wrong info about the scanner.

Re: Voyager XP1472g barcode scanner issue

androo — Sun, 12 Apr 2026 07:19:16 GMT

The iPad is updated to latest iPadOS?

I found the Socket scanner to be annoying if it dropped out - had to use the socket app and scan a barcode to reconnect to ipad before Square would find it - but then it would stay working for months at a time.
I also found the most reliable thing was the morning order: Start ipad, start Square, half insert ipad into stand (and it finds the stand), turn on scanner (and it finds the scanner), then clip into stand fully.

I'm not familiar with the Voyager wireless scanner, but I wonder if it has similar barcodes to scan to connect it. Let me search a bit... right, it seems there are a heap of codes for the Voyager to link/unlink/and a gazillion other settings. Maybe the problem is somewhere in amongst that? Not much help sorry, but barcode scanners are a world to themselves.

Re: Voyager XP1472g barcode scanner issue

velohouse — Sun, 12 Apr 2026 15:57:21 GMT

Yes, the iPad is up to date on the latest iOS

I've tried numerous things in trying to keep the Sockeye connected. And it might stay connected for minutes, or months. There was no continuity to it. And when it disconnected, I would spend a day or two trying to reconnect it and sometimes it never reconnected.

The Voyager works fine (plug and play) on the Square Register. But on the Square Stand it does the connect and drop BS.
I didn't want to use a wired scanner on the Stand. But I needed a scanner, so I just switched out the wired on the Register with wireless on the Stand.

Re: Voyager XP1472g barcode scanner issue

androo — Sun, 12 Apr 2026 19:52:27 GMT

Sadly, I've found (not just with Square) that barcode scanners can be problematic. Even though a scanner might be 'approved' or 'compatible', there are so many settings for scanners, and then introduce iPad/iOS settings, and there's just enough complications for the POS companies to say "not our fault".

I've had so many issues over the years, and I've found my Socket BT scanner works best with my ipad, but for full reliability I use wired scanners mostly.