thread payment link is reporting the wrong user name and email address in Hardware Setup & Troubleshooting

payment link is reporting the wrong user name and email address

stuy — Wed, 25 Mar 2026 17:25:16 GMT

I created a payment link and share it with customers.

everyone that uses it is logged with the wrong names and user email.

they all have the same email and name.

Re: payment link is reporting the wrong user name and email address

Mobilebarn — Thu, 26 Mar 2026 07:27:50 GMT

This usually happens when the customer is logged into a Square account (or has a saved card profile) that's overriding the details on the payment link. Square's payment links can auto-fill from the buyer's saved profile.

A few things to check:

1. Are customers logged into Square when paying? If they have a Square account, it may auto-populate their old details
2. Check your payment link settings — go to the link in your Dashboard and verify the 'Collect customer info' options are set correctly
3. Test it yourself in an incognito/private browser window — if you see the correct fields, the issue is on the customer's browser (cached data or saved profile)

If everyone is showing the SAME name and email, that's likely a bug — it sounds like one customer's details are being cached or stuck on the payment page. Try recreating the payment link from scratch and see if the new one has the same issue. If it does, contact Square Support with the specific link URL — that's a bug on their end.

Re: payment link is reporting the wrong user name and email address

AkashaAwakened — Fri, 15 May 2026 04:52:19 GMT

Is there a way to get the proper contact information for orders? I am having this issue and have no way to reach the customer.

Re: payment link is reporting the wrong user name and email address

stuy — Fri, 15 May 2026 20:29:45 GMT

Need more info. I've only seen this when the same credit card is used by multiple people for a payment link. the info for the first user is recorded then all subsequent users of the same credit card have the same contact info.