thread Re: Order number not consistently printing on kitchen printer in Hardware Setup & Troubleshooting

Order number not consistently printing on kitchen printer

pixidust — Sat, 22 Nov 2025 16:02:22 GMT

Started happening around the end of October that we noticed. The kitchen printer stopped printing order numbers. Sometimes they will print, but very rarely. The pile on the left has a weird receipt number at the top, but there are very few of those. The ones in the middle printed correctly. The 50+ receipts on the right did not. They were all entered exactly the same way.

We have a 'work around'. I created an item called customer name, that we add to each order, and edit it to enter a number. This step takes too much extra time.

There is no rhyme or reason to why why it works correctly. The items on the order don't seem to matter.

Re: Order number not consistently printing on kitchen printer

JJ_ — Tue, 25 Nov 2025 22:44:18 GMT

Hello there, @pixidust

I would like to learn a little bit about your setup to understand how this is happening. How many devices do you have, and how many printers? If more than one device is being used to print, do they all have the same Printer Profile?

A printer profile allows you to configure one or more devices with default or customized printer settings. You can create and assign a printer profile before or as you connect your printer to apply the settings. For example, you can use a printer profile to make all devices connected to a printer automatically print receipts. The reason I ask this is that if there are multiple printer profiles, this behavior can be experienced.

You can learn more about Printer Profiles and how to set one that meets all your printing needs here.

I'll keep an eye out for your reply.

Re: Order number not consistently printing on kitchen printer

pixidust — Tue, 25 Nov 2025 23:27:49 GMT

We use one device and one printer per location. This was all from one location on the same evening.

Re: Order number not consistently printing on kitchen printer

TripleC — Wed, 26 Nov 2025 00:03:55 GMT

Is the payment for the numbered tickets cash and the order tickets cards?

Re: Order number not consistently printing on kitchen printer

pixidust — Wed, 26 Nov 2025 00:26:09 GMT

You may be on to something. All of the numbers are cash (I checked about half of them). However, I am definitely missing some cash ones from the numbered pile. 49 for example was cash but it either didn't print with the order number or it was thrown in the trash. I've seen a few like that, so it's doubtful it was just trashed.

Re: Order number not consistently printing on kitchen printer

JJ_ — Wed, 10 Dec 2025 18:01:42 GMT

Sorry for the delay in my response, @pixidust. It seems that this notification fell through the cracks. Can you confirm the device make and model, firmware version, and the Point of Sale app version you are running? Also, the Square Location this is happening. I would like to get this escalated, so I will need that information to provide it to the respective team.

Re: Order number not consistently printing on kitchen printer

WavesAndWifi — Sun, 01 Mar 2026 15:35:20 GMT

Is this solved? I am facing the same issue.

Re: Order number not consistently printing on kitchen printer

WavesAndWifi — Sun, 01 Mar 2026 15:36:50 GMT

It was working well for about a year. And a couple of days ago started happening.

Cash payments are not printing numbers.

Open tab tickets or card payments print the order number

Re: Order number not consistently printing on kitchen printer

pixidust — Tue, 03 Mar 2026 16:07:41 GMT

I used a different printer yesterday and just tested one transaction, which worked fine. Nothing changed other than the printer, and I didn't test it with the old printer.

Re: Order number not consistently printing on kitchen printer

pixidust — Thu, 19 Mar 2026 16:49:18 GMT

After a full event, it was discovered this issue is still happening.

Re: Order number not consistently printing on kitchen printer

pixidust — Thu, 19 Mar 2026 16:55:09 GMT

Orders are being placed on a Samsung Galaxy Tablet A7 Lite, model SM-T220, running Square POS Version 6.83sw. It is happening on 2 different printers, both of them are versions of a Star TSP100.

Just to clarify, I've had this same setup for about a year, and it used to work fine.

Thank you!

Re: Order number not consistently printing on kitchen printer

pixidust — Thu, 19 Mar 2026 16:57:39 GMT

I am still having the problem, although mine were backwards in this particular case. The credit orders were missing the number and the cash orders were working fine.