thread Re: Problem with update to categories not appearing on checkout screen in Hardware Setup & Troubleshooting

Problem with update to categories not appearing on checkout screen

LocalClub — Wed, 18 Mar 2026 03:35:00 GMT

We operate 3 Square Registers when our business is running.

Currently, 2 of them are offline as we have not recommenced operations.

I have recently amended our categories on the Square dashboard by deleting 2 and creating a new category containing all those items.

On the POS Register those changes are evident when I access Categories.

However, when I move to Checkout, no changes have been made to the prior category setup.

Despite rebooting, signing out and back in, the Checkout screen will not update.

All categories are active, and all items have been allocated.

Is it possible the 2 offline registers are causing the Checkout changes to appear?

Re: Problem with update to categories not appearing on checkout screen

ascoach — Wed, 18 Mar 2026 04:50:38 GMT

Your two offline registers should not be causing the problem. What you're seeing seems to be a common Square issue and it usually comes down to how the checkout screen is configured versus your item library changes.

You may just need to reset or update your checkout layout. The best way to do this:

1. Menu

2. Settings

3. Checkout

4. Look for Favorites/Grid/Quick Actions or Configure Checkout/Customize Grid

Then you should be able to remove old categories or items and create a new category.

You can also clear the cache on your POS.