thread Re: Online orders not printing in Hardware Setup & Troubleshooting

Online orders not printing

Fiveoclock — Thu, 26 Feb 2026 00:54:09 GMT

Our online orders are not printing to the kitchen printer, or any printer. Only the point-of-sale with a tiny icon. Please help.

Re: Online orders not printing

ryanwanner — Thu, 26 Feb 2026 20:36:31 GMT

Hello @Fiveoclock !

Were your orders printing before and now aren’t or have they never printed before?

If they have before, there may have been an update that messed with your printer profiles.

On your device, More -> Settings -> Hardware -> Printers -> Profiles. Check to make sure that your profiles are matching your known printers and are configured correctly.

If they haven’t printed at all, then we need to set up a printer profile for online orders. Please check out this help file for step-by-step instructions to do this.

Hope this helps!

Re: Online orders not printing

Birdy1 — Sun, 01 Mar 2026 07:12:09 GMT

Hi fiveoclock , ive been having same issue. I deleted app, deleted printer and printer profile and its back up and running. Think the thing that worked was deleting the profile and setting up again. Try that to see if that works first. But yeah think everyone having same issues after an update.