thread Re: Scanned item won't get added automatically to customer "basket" in Hardware Setup & Troubleshooting

Scanned item won't get added automatically to customer "basket"

LaCyclerie — Thu, 19 Feb 2026 19:28:33 GMT

Hello community,

I'm posting this in the hardware forum, as I'm not sure were elese the issue should go.

This is an annoying bug as it confuses lots of clerks that don't know all the inventory.

When scanned, items currently gets added to the customer purchase automatically (sometimes NOT) depending of the configuration of it. The behaviour happend depending if the items variant are populated with a GTIN / SKU number.

Article will be automatically added if the following conditions are met.

Standalone item (no variant) = added, no matter what are in the GTIN or SKU fields
item variable configuration has GTIN = filled / SKU= filled (with same number) = added automatically (I don't understand the point)
item variable configuration has GTIN = EMPTY / SKU= filled = added automatically

Video of it working as intended:

Downloadable video link here:

https://drive.google.com/open?id=1ejMnqWS0bAZnCxtKxlOzkqgLK0gmF3rP&usp=drive_fs

If not, the clerk have to manually select from within the multiple items variant that are shown (see video) and they cannot properly see items number, this create errors and confusion. Configuration are as follow:

item variable has GTIN = 12345 SKU= abcde (with different number, field are not populated with same number) = NOT ADDED automatically when scanned. This is a bummer!
item variable configuration has GTIN = filled SKU= EMPTY = NOT ADDED automatically when scanned (Why.... Why????)

Video of configuration here:

Downloadable video link here:

https://drive.google.com/open?id=1x6Qn084yu2HzV0bVrtFgvjrBoneEKsoF&usp=drive_fs

Video of it not working here:

Downloadable video link here:

https://drive.google.com/open?id=1pK-vIIgVQ_VyY4l3mFQzSZSuY8Q_c8lS&usp=drive_fs

Please help. I'm considering re-importing ALL my part database with GTIN and SKU with same number so it can work.

Hope this is clear enough...

Current configuration

We have a Square stand, with standard Square app (not retail)

Bluetooth barcode scanner

Ipad Square 6.92.2so on an iPad