thread Re: Square Terminal started prompting to 'enter name or ticket number' in Hardware Setup & Troubleshooting

Square Terminal started prompting to 'enter name or ticket number'

blipespresso — Tue, 03 Feb 2026 23:18:22 GMT

I have tried turning off and deleting the open ticket integrations, and have also turned off the 'order ticket's, however the terminal still prompts to 'enter name or number' before the payment screen. I have tried rebooting, reconnecting and everything is up to date. The only thing that works is selecting 'auto assign' ticket numbers.

Before yesterday, I was able to have the 'order tickets' and 'open tickets' turned on, and it would never show up on the terminal, even when I didn't enter a name on the till. The terminal would always just go straight to the payment screen (as I don't always need to enter ticket names when there is only one customer). But when it gets busy, I do start collecting names so it is ideal to have the setting turned on, and be able to skip when not needed, just as i used to be able to.

I haven't changed any settings, so I am very confused why all of a sudden the terminal is prompting customers to enter their name?

Re: Square Terminal started prompting to 'enter name or ticket number'

alexandriak — Wed, 04 Feb 2026 00:09:35 GMT

Can you post a photo? Seeing it may help us help you a bit better.

Re: Square Terminal started prompting to 'enter name or ticket number'

TOV — Fri, 06 Feb 2026 18:16:47 GMT

I'm suddenly having the same issue at my retail shop and would like to get rid of it!! I scan the items and press charge, but before it goes to the pay screen I get this new prompt screen. Yes, it has a skip function but it's just one extra step that is not necessary especially when busy. Just started happening. Any help is greatly appreciated. 🙂unwanted new prompt!!

Re: Square Terminal started prompting to 'enter name or ticket number'

SVLFever — Fri, 06 Feb 2026 19:24:44 GMT

Unfortunately I'm traveling today, so I can't send a screenshot currently, but under "Settings", there is a section that enables/disables this, but I for the life me can't remember exactly where it is. If no one else replies, I should be able to post exactly where it is Sunday.

Re: Square Terminal started prompting to 'enter name or ticket number'

shannon10 — Fri, 06 Feb 2026 22:02:26 GMT

This is now happening for us too. We just upgraded to Retail Plus - not sure if that is why this is happening, it's super annoying for my staff since this has never happened prior to today.

Re: Square Terminal started prompting to 'enter name or ticket number'

SunshineSage — Sat, 07 Feb 2026 18:21:47 GMT

I have the same thing happening. Following the thread to see if there's a way to turn it off.

Re: Square Terminal started prompting to 'enter name or ticket number'

SunshineSage — Sat, 07 Feb 2026 18:41:23 GMT

I figured it out! On the POS, go to More, Checkout, Order Tickets and you can turn it off.

Re: Square Terminal started prompting to 'enter name or ticket number'

TOV — Sat, 07 Feb 2026 19:15:27 GMT

Oh the POS! Duh, not onlineThank you!! Yes, started happening after we changed subscriptions. I was able to fix it too.

Re: Square Terminal started prompting to 'enter name or ticket number'

TOV — Sat, 07 Feb 2026 19:52:16 GMT

Thank you SVLFever! I think I figured it out (well another user did and shared it). It worked! Hope it's as easy to fix for everyone else.